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Description

Who We Are

Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story.

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Summary

Shambaugh & Son L.P. is looking for a Service Coordinator. In this role you will be responsible for performing a wide variety of customer service and administrative tasks, including managing customer information, preparing, scheduling, and closing out documents for inspections, work orders, and billings as well as assisting sales, office, and field personnel. Success in this role requires strong organizational and communication skills as well as attention to detail.

Essential Duties and Responsibilities

+ Accurately review, save, and file paper and electronic copies of service acknowledgements, work orders, inspection reports, internal agreements, and customer documentation.

+ Maintain confidentiality of customer and employer information

+ Utilize AS400/Trueline accounting system to pull work order numbers, enter agreements, and prepare billings.

+ All completed service requests are to be reviewed and submitted to the Billing Specialist within one week of the service

+ Review and upload inspections to local municipalities to maintain customer compliance.

+ Take customer service requests in a professional manner and obtain needed information to efficiently dispatch appropriate

+ Grow and maintain a personal knowledge base of the industry.

+ Follow the company-endorsed business process and best practices and make recommendations on system/process

+ Other duties as assigned

Qualifications

+ Proficiency in computer programs including Smartsheet’s, Microsoft Office and Windows; must be tech savvy.

+ Strong and professional verbal and written communication skills to interact effectively with customers and team members.

+ Ability to retain and access training and apply it in an organized manner.

+ Experience in administration and scheduling a

+ Proven ability to multi-task and manage time effectively.

+ Must be organized, self-motivated, and adaptable.

+ Strong attention to detail, ability to problem solve, and work

+ Experience with CRM platform is a plus

+ Familiarity with AS400/Trueline accounting system a plus

+ Regular and reliable attendance, including the ability to work extended hours and weekends as required

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies** list open positions here. (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=%22Shambaugh+%26+Son%22&o=relevance&w=&wc=&we=&wpst=) **Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

\#shambaugh

\#LI-TS

\#Onsite

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.