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Order Management Team Overview

The Order Management team is dedicated to ensuring patients receive the therapy they need—quickly, accurately, and with minimal disruption. We focus on qualifying orders by verifying insurance coverage and clinical eligibility, enabling seamless coordination with patients and clinicians throughout the DME ordering process.

Our work is guided by four core values:

+ Put People First: We prioritize patients and extend empathy to customers and teammates, driving positive outcomes and meaningful change.

+ Win with Excellence: We hold ourselves to high standards, ensuring patient safety, regulatory compliance, and exceptional performance.

+ Solve What Matters: With bold ambition and innovative thinking, we develop solutions that meet real needs and shape the future of healthcare.

+ Advance Together: We collaborate across teams to deliver timely, effective solutions that support our customers’ most pressing needs.

Together, we support the mission of delivering high-quality products and services while maintaining financial health and compliance.

Role & Responsibilities

The Order Management team plays a vital role in patient care and customer satisfaction. Responsibilities include:

+ Qualifying and releasing orders for device delivery

+ Verifying insurance coverage and clinical status to ensure:

+ Therapy is appropriate for the patient’s condition

+ Insurance will reimburse for the therapy

This team balances speed and accuracy to prevent delays in therapy while ensuring coverage and payment. Collaboration is key—we work closely with sales, prescribers, patients, and other internal teams to achieve success.

Skills & Qualifications

Top Skills:

+ Medical knowledge

+ Research and healthcare experience

+ Claims and insurance expertise

+ Customer service excellence

Required Qualifications:

+ High school diploma or GED

+ 3+ years in insurance authorization, verification, or medical billing OR a bachelor’s degree in healthcare

+ Strong interpersonal and communication skills

+ Proficiency in computer applications, especially Excel

Preferred Qualifications:

+ Experience with health insurance claims, billing, or authorization

+ 2+ years of experience with Microsoft Office (Word, Excel, Outlook)

Ideal Candidate Profile

The ideal candidate will:

+ Manage multiple priorities in a fast-paced, dynamic environment

+ Build and maintain strong relationships with patients, physicians, and payers

+ Interpret payer requirements and clinical criteria to determine service eligibility

+ Communicate financial responsibilities to patients when needed

+ Demonstrate self-motivation and discipline in a hybrid remote work setting

+ Adhere to and enforce company policies and procedures

Experience Level: Intermediate

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in San Antonio,TX.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.