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The Member Center Mortgage Loan Originator (MCLO) is responsible for helping members purchase homes and save money by refinancing existing mortgages through effectively building relationships with builders, real estate agents, member center staff, other centers of influence and promote the credit union mortgage capabilities throughout the credit union’s footprint .

1) Originates first mortgage loans from members and non-members. Explains the credit union’s mortgage programs and aids in the selection of mortgage products. Reviews loan conditions with borrowers and collects required documentation. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (40%)

2) Manages personal loan pipeline and communicates loan status to borrowers, and related parties such as real estate agents, builders, etc., and follows up appropriately with leads (within 24 hours) and applications. (25%)

3) Maintains effective working relationships with the Member Center partner employees to provide mortgage knowledge and generate application referrals. (20%)

4) Establishes and maintains relationship with area realtors, builders, other centers of influence such as financial advisors and creates relationships within the credit union with other departments (retirement solutions and member business services) to provide them with information regarding the credit union’s first mortgage products and programs to increase origination volume. (10%)

5) Identifies opportunities and assists in introducing borrower to member center personnel to expand the relationship beyond the first mortgage loan. Also, complete all required compliance and annual training courses timely and within credit union guidelines. (5%)

Required Skills

The Member Center Mortgage Loan Originator possesses the following knowledge and skills:

1) A high school diploma or equivalent is required.

2) Minimum of two years previous experience originating first mortgage loans is preferred.

3) Strong ability to build effective relationships with member center staff, builders and real estate agents.

4) Strong communication skills, both verbal and written, including ability to share negative information in an effective, yet positive manner.

5) Demonstrated ability to quickly learn and utilize the necessary software to complete job functions, especially Credit Union’s mortgage loan origination and processing systems, along with third party web sites.

6) Demonstrated ability to understand and analyze information regarding reviewing credit reports, automated underwriting decisions, property appraisals, title commitments, purchase agreements and other mortgage related documents, as well as prepare mortgage closing packages.

7) Demonstrated ability to learn and adhere to federal and state regulations/laws.

8) Demonstrated basic knowledge of Microsoft Office products.

9) Valid driver’s license and ability to operate a motor vehicle.

10) NMLS registration to be Safe Act compliant.

Required Experience