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CRM Business Systems Analyst - Dynamics 365

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

A CRM Business Analyst implements and optimizes Customer Relationship Management CRM systems by gathering business requirements analyzing data and designing solutions to enhance customer interactions and business processes Key responsibilities include data quality management workflow analysis stakeholder collaboration reporting process improvements and serving as a liaison between business and IT departments to ensure the CRM aligns with strategic goals.

Responsibilities:

Day to day frontline business process support through managing requests and meeting SLAs

Applying critical thinking to troubleshooting issues proactively identify and develop new ideas innovations that will add value to the business and team

Data quality management and analysis to ensure exceptional data quality and reporting

Support strong data governance and management to ensure application security is compliant and a single client view is maintained

Liaise with business group representatives and stakeholder across the Institutional business to gather review and define new requirements

Execute ongoing release management to continuously enhance the solution

Define and maintain standard operating procedures and documentation

Assisting the Global Institutional CRM team members with project or BAU work as needed

Performs the analysis design and implementation of the CRM Customer Relationship Management system

Responsible for the maintenance and effectiveness of the CRM system

Must Have Skills:

Excellent knowledge of CRM Dynamics

Good to Have Skills Secondary Skills:

Business communication client facing and consulting experience coordination and navigating with stake holders and offshore team solutioning mindset

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 321145

Posted on: Sep 5, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Atlanta, USColumbia, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.