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Business License Compliance Officer

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Business License Compliance Officer

Salary

$72,488.00 - $101,961.60 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

911625

Department

Business Licensing

Opening Date

09/05/2025

Closing Date

9/14/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Promotional Opportunity

This is an internal recruitment only for current qualified classified City of Reno Employees

The Business License Compliance Officerwill perform field inspections of new and existing businesses in order to ensure compliance with applicable business license, special activities, and special events ordinances and regulations. They will collect delinquent accounts and fees related to assigned area of responsibility. They will also record, report, and compile statistics and data on all aspects of compliance inspection activities.

We currently have one vacancy in the Business Licensing Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

+ Conduct field inspections of new and existing businesses, special activities and special events within the City to ensure that all businesses are licensed or permitted, and that the business activity is conducted according to the license or permit, and posted or available for inspection.

+ Interpret and educate the public on City business licensing ordinances and regulations; provide information within the area of assignment; respond to and resolve questions in a timely manner.

+ Issue and document notices of non-compliance to unlicensed businesses; follow up on non-compliant businesses to ensure collection of appropriate fees and penalties; provide assistance to the City Attorney in prosecution and appear in court as necessary.

+ Conduct gross receipt verification audits when necessary to verify proper reporting for business license accounts, gross (revenue) receipts reporting requirements, and determination of business license fees and penalties.

+ Maintain a variety of accurate and detailed logs, records, reports and files regarding inspection activities, compliance violations and resulting actions; prepare correspondence, routine reports and status reports as required.

+ Respond to citizen, public, or other outside agency complaints regarding unlicensed businesses, business activity, peddlers, and solicitors; issue citation or notices to comply as appropriate.

+ Prepare lists of expired licenses or renewals not returned; investigate businesses for change of location or ownership; send or deliver notices to comply; ensure the collection of all fees and penalties due the City for business license applications and renewals.

+ Research information needed to monitor delinquent accounts and work closely with the City Attorney to prepare and present information at Administrative Hearings as necessary.

+ Monitor compliance activities and conduct follow-up and final inspections.

+ Use various geographic information systems data as necessary to determine billable customers and parcel numbers.

+ Compose and send correspondence to customers regarding fee adjustments or related information as necessary.

+ Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education:

+ Equivalent to the completion of the twelfth grade.

Experience:

+ Two years of responsible code compliance, auditing and inspection experience.

License:

+ Possession of, or ability to obtain, an appropriate, valid driver's license.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online atwww.reno.gov/jobsby September 14, 2025 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 11th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.

If you are having difficulty logging into your governmentjobs.comprofile, please call the applicant support line at 855-524-5627.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted at 100%

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

+ Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

+ Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

+ In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

+ Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

+ "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

+ Changes or corrections to your responses cannot be made once your application packet has been submitted.

+ TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. Your request will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

On promotional examinations (Rule VIII, Section 9), in the event of tie scores resulting from final rating, including seniority points, a classified employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.

Seniority Points:

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Rule VIII - Promotion, Section 9. Seniority Credit.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or [email protected].

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

+ I understand

02

Are you a current classified City of Reno employee?

+ Yes

+ No

03

Do you have a high school diploma or equivalent?

+ Yes

+ No

04

Which of the following best describes your qualifying paid work experience?

+ I have less than two years of responsible code compliance, auditing and inspection experience.

+ I have two years or more responsible code compliance, auditing and inspection experience.

05

Do you have a valid driver's license or the ability to obtain a driver's license?

+ Yes

+ No

06

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.

07

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

+ Yes

+ No

08

How many years of work experience do you have providing customer service related to business licensing or regulatory compliance?

+ I do not have any experience working in this area

+ Minimal, less than six months

+ Six months but less than one year

+ One year but less than three years

+ Three years but less than five years

+ Five years or more

09

How many years of work experience do you have assisting with field inspections to ensure compliance?

+ I do not have any experience working in this area

+ Minimal, less than six months

+ Six months but less than one year

+ One year but less than three years

+ Three years but less than five years

+ Five years or more

10

If applicable, and to receive credit for your experience, support your response to the previous question by providing specific examples of the work you performed in this area and your level of responsibility.

11

How many years of work experience do you have managing multiple priorities with competing deadlines?

+ I do not have any experience working in this area

+ Minimal, less than six months

+ Six months but less than one year

+ One year but less than three years

+ Three years but less than five years

+ Five years or more

12

Describe your approach to managing the obstacles presented when dealing with multiple priorities that have competing deadlines.

13

Which of the following best describes your work experience interpreting, communicating and providing clarification of public sector regulatory codes and/or regulations to the general public?

+ I do not have any experience working in this area

+ Minimal, less than six months

+ Six months but less than one year

+ One year but less than three years

+ Three years but less than five years

+ Five years or more

14

Which of the following best describes your ability to communicate in a language other than English?

+ English is my only language, I am not fluent in any other language.

+ I can understand and speak Spanish fluently.

+ I can understand and speak another language besides English and Spanish fluently.

+ I can understand and speak Spanish and another language besides English fluently.

+ I can understand, speak, read and write in Spanish fluently.

+ I can understand, speak, read and write in another language besides English and Spanish fluently.

+ I can understand, speak, read and write in Spanish and another language besides English fluently.

15

Your response to the following question is an opportunity for you to showcase your training, experience, and ideas. Any suspected use of Artificial Intelligence (AI) to generate your response, or any plagiarism in your response may result in lower scores up to possible disqualification from the selection process.

Do you certify that your response is your own and not generated by Artificial Intelligence (AI) or quoted from another source?

+ Yes

+ No

16

Use the information found in the following scenario and instructions to answer this question.

Scenario:You received a service request about a possible illegal business operating inside a City park without a business license. You arrived at the location and confirmed the allegation. While you are trying to talk to the business owner people from the public start shouting profanity at you and taping you with their phones while you talk to the business owner.

Instructions:Detail the steps that you would take to resolve this issue. Please note both the content of your response and the proper use of grammar, punctuation, spelling, etc. will be evaluated.

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

http://www.reno.gov/jobs

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