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Posting Detail Information

Working TitleRetail Front of the House Manager

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202501162AP

Position TypeAdmin Professional/ Research Professional

Classification TitleManagement I

Number of Vacancies

Work Hours/Week40

Proposed Annual Salary Range$62,000 - $67,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

+ Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

+ Explore the additional perks of working at CSU here.

+ For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

+ Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on09/21/2025

Description of Work Unit

Housing & Dining Services

Please visithttps://hr.colostate.edu/prospective-employees/our-people/to learn about joining Housing & Dining Services ( HDS ) as one of the largest departments on campus and is responsible for the management, finance, administration, and program development of all University housing facilities, including residence halls, university apartments, and Mountain Campus.

Residential Dining

Residential Dining Services’ ( RDS ) mission is to deliver an outstanding dining experience crafted by an engaged team dedicated to social and environmental responsibility. RDS operates 5 dining centers, 2 convenience stores, a full bakeshop, and a warehouse. We employee more than 1,000 employees who serve 12,000 meals per day to the 6,000 students who live on campus.

WORKING AT CSU

Please visithttps://hr.colostate.edu/prospective-employees/our-perks/to learn more about working at CSU and living in Fort Collins, CO.

CSU Land Acknowledgement

To explore CSU’s Land Acknowledgment and video please visithttps://landacknowledgment.colostate.edu

Position Summary

This position manages the Front of the House for the Durrell Dining Center location that operates on the Fort Collins campus in Fort Collins, Colorado. Duties include hiring, training, food preparation, product selection, enforcement of defined policies and procedures, inventory management, documentation, quality standards, and standard operating procedures. This position ensures adherence to health department regulations for licensed retail establishments.

The Durrell Center is open 7 days a week from 7 am-11:00 pm, with its primary role within Residential Dining Services to provide an outstanding dining experience during non-traditional mealtimes. The hours will be based on business needs and may include extended and/or evenings and weekends.

The Retail Front of the House Manager will be dedicated to providing excellent service to the university community and fostering a welcoming and respectful environment.

Required Job Qualifications

+ Possess a bachelor’s degree from an accredited college, university,ORacademic institution with a major or minor that emphasizes business and/or hospitality,ORa related field associated with the duties of the position.

Preferred Job Qualifications

As part of our hiring process, we will review all submitted materials (including resumes and cover letters) using a set of qualifications that reflect the needs of this role. Below are the qualifications with examples of the types of experience we look for. Applicants are encouraged to highlight relevant skills and experiences that align with these areas:

+ Food Service Operations/Food Production Experience:(e.g., Worked as a line cook for 2+ years in a high-volume cafeteria.)

+ Progressive Leadership Experience:(e.g., Promoted from team member to shift supervisor within 2 years.)

+ Team development and Training experience:(e.g., Managed and trained a 5-person prep team, improving efficiency.)

+ Mobile Food Ordering Platform(s) Experience:(e.g., Managed order fulfillment and customer issues using DoorDash and Uber Eats and other platforms.)

+ Day-to-day Operational Control, Team Development, and Resource Management Experience:(e.g., Manages daily operations by scheduling and training staff, processing orders via POS , and monitoring inventory to reduce waste.)

+ Possess a current ServSafe certification or equivalent:(e.g., ServSafe or equivalent; include date and basic knowledge of safety)

Note to Applicants: These examples are not exhaustive but serve as helpful guides. We encourage you to use your application materials to illustrate how your background and experience align with the responsibilities and expectations of the position.

Essential Duties

Job Duty CategoryFront-of-House Management

Duty/Responsibility

+ Manage the food ordering platform to ensure accuracy during service. Report downtime on time and make immediate corrections as needed.

+ Development and ensure adherence to quality and cleanliness standards.

+ Determine food production quantities, evaluate and adjust food production to ensure quality standards are met, address customer complaints, and ensure all food safety standards are complied with to reduce risk to customers and staff.

+ Determine staffing levels based on customer demand and adjust staff assignments.

+ Responsible for all point-of-sale systems to comply with CSU’s Business and Financial Services policies and procedures.

+ Make logical decisions to stay within the established budget using documentation that includes labor analysis, monthly summary report, and cost over production.

+ Identify new retail items and equipment within budget requirements.

+ Perform administrative and managerial duties and complete documents.

Percentage Of Time40

Job Duty CategoryCustomer Service and Administration

Duty/Responsibility

+ Lead, set an example, and promote excellent customer service by listening, interpreting, and clarifying.

+ Develop, implement, and train staff on HDS and departmental customer service initiatives.

+ Effectively address customers’ concerns and questions in a professional and timely manner.

+ Exchange information with customers, staff, vendors, departments, and other managerial or student groups.

+ Create, invite, attend, and manage meetings with the student leadership team to communicate department and dining center goals.

+ Attend assigned meetings and training sessions while passing appropriate tests, as applicable (e.g., Departmental, ServSafe, HACCP , allergy training, new employee training).

+ Other duties as assigned.

Percentage Of Time30

Job Duty CategoryPersonnel Management and Training

Duty/Responsibility

+ Interview, make hiring recommendations, onboard, train, mentor, recommend and champion discipline, and evaluate work performance.

+ Solicit feedback and serve as a mentor/role model to direct reports concerning performance expectations, professional development, staff development, and leadership.

+ Conduct mid-year and annual job performance evaluations based on daily observations of performance.

+ Guide direct reports regarding professional development needs, career development, and career decisions.

+ Investigate and apply appropriate resolutions to complex situations between full- time employees, student employees, nonstudent hourly employees, and customers related to violations of safety and risk management or stemming from enforcement of department policies and procedures.

+ Lead problem- solving efforts by consulting with colleagues when personnel issues arise related to facilities operations or emergency response spanning multiple departments or work areas.

+ Conduct all disciplinary actions for student and non-student employees based on the Student and Non-Student Employee Accountability Policy.

+ Accurately and timely complete accident reports as necessary.

Percentage Of Time30

Application Details

Special Instructions to Applicants

To apply, please submit a cover letter and resume addressing the required and preferred job qualifications listed in the posting. For full consideration, please

submit your application by 09/21/2025, 11:59 pm (MT).

When you apply, rest assured that your application will be assessed by a person and will be considered based on key competencies needed for success in the position.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Shift Work - This position may be required to work extended shift hours and or a modified swing shift to meet departmental staffing requirements.

Search ContactAnthony King; 970-491-4703; [email protected]

EEO

Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

+ Cover Letter

+ Resume

Optional Documents