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Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Job Category

Customer Support

Position Summary

This position is responsible for the collection of 120-180+ day past due (pre charge-off) credit card accounts via outbound and inbound calls. As a late-stage Collections Specialist you will be required to negotiate payment solutions with customers, all while maintaining a professional demeanor.

This is a fast paced, goal-oriented collection call center position.

Responsibilities

+ Contact customers to collect on overdue accounts through outbound and inbound calls

+ Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances

+ Initiate account corrections/updates/adjustments whenever necessary

+ Maintain accurate and precise notes on accounts, updating the account status on the database regularly

+ Validate customer demographics (phone, address, etc.) to ensure accuracy

+ Complete required compliance certifications mandated by the bank

+ Deliver a positive and professional approach to every customer interaction

Minimum Qualifications

Qualifications

_Required:_

+ Minimum of six (6) months of prior collection experience

+ Results driven individual with the ability to consistently meet or exceed performance metrics

+ Self-starter who can communicate clearly and professionally

+ Ability to connect and demonstrate empathy for customers

+ Strong listening and negotiation skills - willingness to find a realistic solution

+ Team player who brings energy, positivity, and collaboration to every task

+ Capable of aligning with organizational core values

+ Basic knowledge of federal and state collection regulations

+ Ability to multi-task and quickly move from one function to another

+ Solid typing skills

_Preferred:_

+ Bilingual (Spanish/English)

+ 3rd party collections experience

+ Knowledge of skip tracing

**Schedule:** Monday – Thursday, 10:30am to 7pm / Friday 8am to 4:30pm (40 hrs.)

**Location** : Full on-site in Brook Park, Ohio

Benefits** **: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.

+ The opportunity to develop and grow, through training and regular mentorship.

+ Corporate Social Responsibility activities.

+ A truly global, dynamic and challenging work environment.

+ Agility and work/life effectiveness and your long-term well-being.

+ A diverse and inclusive team.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.

+ The opportunity to develop and grow, through training and regular mentorship.

+ Corporate Social Responsibility activities.

+ A truly global, dynamic and challenging work environment.

+ Agility and work/life effectiveness and your long-term well-being.

+ A diverse and inclusive team.

_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.