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Delivery Lead Dynamics 365 CRM/CE

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Locations: Chicago IL / Atlanta GA / Vienna VA (Hybrid)

About the Role:

The Delivery Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Tech. Business Analysts, developers and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The Delivery Lead is expected to have a strong blend of skills and experience in both business analysis, and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client's team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role.

Responsibilities:

• Define and manage overall project goals and success criteria

• Work with clients on the creation and execution of the overall project plan

• Oversee all project deliverables and ensure they follow Capgemini methodology and best practices

• Provide overall project communication

• Provide regular project status and burn report to the client

• Identify, track and help resolve project issues, risks and dependencies

• Manage scope and track change requests

• Manage client relationship at the project level

• Collaborate with Microsoft or other partners for assigned engagements

• Establish resource plan to match budget and track burn

• Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports.

• Develop and maintain project reusable assets

Qualifications:

• Preferred 10+ years project delivery management experience in the delivery of business consulting, systems development, systems integration and project management for Dynamics 365 CRM engagements

• Preferred completion of several large scale Dynamics 365 CRM projects in lead business analysis and project management roles

• Strong communication skills

• Strong analytical skills with ability to learn quickly

• Experience in leading a team

• Experience on different project delivery methodology such as Agile, Scrum, Waterfall, etc.

• Preferred experience with other CRM software (Oracle, SalesLogix, Saleforce, etc.)

Good to have Certifications:

• Microsoft Dynamics 365 for Sales

• Microsoft Dynamics 365 for Service

• Any additional Microsoft Dynamics certifications

• PMP: Project Management Professional

• CAPM: Certified Associate in Project Management

• CPMP: Certified Project Management Practitioner

• Associate in Project Management

• MPM: Master Project Manager

• PPM: Professional in Project Management

• PRINCE2 Foundation/PRINCE2 Practitioner""""

• CSM: Certified ScrumMaster

• SAFe: Scaled Agile Framework

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 315395

Posted on: Sep 6, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Atlanta, USMclean, USChicago, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.