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Overview

We are seeking a Manager of Operations as part of our growing Sanctions Operations team within Intuit’s CyberCraft department. The Senior Manager Operations role will focus on Intuit’s sanctions screening program, including but not limited to restricted party screening, embargoed country blocking, and NACHA regulations. The Manager will work across functions (Legal, Internal Audit, Technology, Information Security, Finance, Corporate Accounting, etc.) to support all of the Sanctions operations work that drive short- and long-term business outcomes. This role is based out of our San Diego Office location and is not remote-eligible.

This role will focus on leading a large sanctions operations team,working very closely with your operations service provider (OSP), Legal and Product teams to monitor, evaluate and strengthen sanctions compliance risk mitigation work, evaluating existing sanctions alert review / investigation processes to drive operational effectiveness and efficiency, and find ways to scale our internal processes for business and customer growth. Successful candidates for this role will utilize strong sanctions compliance subject matter expertise, operational process, program and technology management to drive the effectiveness and efficiency of the sanction compliance program within Intuit

What you'll bring

+ Strong business acumen with 6+ years’ work experience in a related field/position.

+ Bachelor’s degree in Business, Math, Statistics, Finance, Economics, or a related field. MBA or graduate degree in a related field is a plus or equivalent experience.

+ Worked in diverse and challenging environments to drive growth, customer experience, and profitability.

+ Ability to manage and lead across highly cross-functional teams.

+ Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies.

+ Domain expertise in banking risk management and exposure to agent-based risk or compliance operations processes for manual case/alert reviews is ideal for this role

+ Able to thrive in a fast-paced environment and be responsive and available during times of peak agent case activity.

+ Strong organization and time management skills and the ability to manage multiple projects and priorities

How you will lead

+ Design and scale risk processes to cover an increasingly large and complex landscape of compliance risks given our rapidly expanding user base

+ Proactively identifies, shares and addresses risks impacting business. Influences through others, driving progress on initiatives not under their direct control.

+ Design, implement, and monitor experiments to explore new methodologies and estimate key metrics for the compliance operational process’s effectiveness and efficiency

+ Ability to effectively manage large operational service providers (OSP), review third party contracts, statement of work related to operational work and help with yearly OSP capacity forecast and budgets

+ perform quantitative analysis to improve risk/ sanction operational processes to prevent/mitigate noncompliance issues

+ Ability to work with product managers, data analysts, and technology teams to close data gaps related to operational processes and risk mitigation strategies with an expanding user base and with new product rollouts

+ Deliver ideas and insights as you collaborate with partner teams, such as engineering, data science & operations to build risk detection systems that drive overall efficiency, customer experience, and agent investigation capabilities

+ Effectively able to work with product and technology teams to build risk solutions and operationalize solutions and get feedback.

+ In addition, the candidate should bring a high level of enthusiasm to the projects and the ability to organize and motivate large groups. This includes taking initiative, ownership and responsibility for a project

+ Deeply cares about growth of the team; ensures that org has the right skills, mindset and diversity to implement the strategy and roadmap.Scales themselves through delegation

+ Must have good judgment with the ability to think critically, and strategically and use process knowledge , policy insights and data to drive better business/ customer outcomes

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.