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Overview

Are you a **visionary problem solver** passionate about leveraging **data** to drive business performance, create lasting impact, and shape strategic direction? Do you thrive in a dynamic environment where you can innovate and build solutions from the ground up? If so, Intuit—driven by its values of **Integrity Without Compromise** and **Customer Obsession** —is seeking a talented and entrepreneurial **Staff Data Scientist** to help reimagine the future of our **Expert Network** .

As part of the **ICS Network Topology and Long-Term Planning team** within Intuit’s Expert Network, you will play a critical role in advancing **workforce strategy** , implementing intelligence-led solutions, and enabling Intuit to scale operations with agility, precision, and resilience.

As Intuit’s Expert Network continues to expand in **scale and complexity** , your work will help ensure intentional allocation of the **right labor models, partners, and geographies** to meet customer needs. You’ll develop data-driven strategies and build predictive models to optimize **cost, flexibility** , and **continuity** , while collaborating cross-functionally with teams such as **Workforce Management (WFM)** , **Expert Sourcing & Partnerships (ESP)** , and **Finance** .

Using state-of-the-art data science techniques, you will integrate intelligence into every aspect of workforce planning to solve complex challenges and create actionable insights that align with Intuit’s long-term business objectives.

At **Intuit** , we don’t just build products—we empower people and businesses to prosper. Guided by our core values of **Integrity Without Compromise** and **Customer Obsession** , we foster an environment where trust, innovation, and excellence thrive.

As part of the **ICS Network Topology and Long-Term Planning team** , you will have the chance to shape the future of workforce planning and strategy at a global scale while directly supporting millions of customers and experts worldwide.

If you have a passion for solving **complex, high-impact problems** , driving **data-driven innovation** , and influencing strategy within a highly collaborative environment, we want to hear from you. Help us build the future of data science solutions that transform the way we power prosperity.

What you'll bring

+ **Data Science Expertise** : Proven hands-on experience in data science, predictive modeling, and data-driven decision-making methodologies.

+ **Strategic Thinker** : Ability to identify opportunities, design solutions, and connect complex systems to address both short-term and long-term workforce challenges.

+ **Innovative Problem Solver** : Entrepreneurial mindset with a track record of building scalable solutions from scratch in dynamic environments.

+ **Industry Knowledge** : Advanced understanding of labor market trends, global workforce dynamics, and workforce optimization strategies.

+ **Technical Skills** : Proficiency in analytics tools such as Python, SQL, R, Tableau, or similar platforms for data analysis and visualization.

+ **Education** : Bachelor’s degree in Data Science, Business, Engineering, or a related field; an advanced degree is preferred.

+ **Experience** : 7+ years in data science, workforce planning, or operational strategy, preferably within call center or service environments.

How you will lead

+ Develop and execute the **Expert Network topology strategy** , including **site selection** , workforce sourcing, labor allocation, and partner selection.

+ Analyze **global labor markets** to identify the best geographic locations for future investments and workforce optimization.

+ Conduct **cost-benefit analyses** , operational performance assessments, and workforce modeling to ensure scalable and efficient operations.

+ Partner with **cross-functional teams** to design a workforce strategy that balances **cost, flexibility, customer experience** , and productivity.

+ Evaluate the performance of various **labor models** (e.g., onshore, offshore, nearshore) and align them with organizational objectives.

+ Build **predictive models** and apply advanced analytics to enable intelligence-driven decisions for long-term workforce planning.

+ Develop data-driven frameworks to guide footprint planning for agility, resilience, and scalability.

+ Clearly communicate insights and recommendations using **narrative storytelling** and **data visualizations** , ensuring alignment across all levels of the organization.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.