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JAdministrative Customer Support Assistant

Job Description

We are seeking a detail-oriented and proactive Administrative Customer Support Assistant to join our team. This role is essential in supporting the customer service department by handling administrative tasks such as data entry, order processing, and assisting customer service representatives in delivering exceptional service to our clients.

Responsibilities

+ Accurately input customer information, order details, and service requests into CRM and other systems.

+ Maintain and update customer records, ensuring data integrity and confidentiality.

+ Review and process incoming orders with accuracy and timeliness.

+ Coordinate with internal departments to ensure order fulfillment and delivery.

+ Monitor order status and proactively communicate updates to customers or representatives.

+ Assist customer service representatives with administrative tasks and follow-ups.

+ Prepare documentation, reports, and correspondence as needed.

+ Help resolve basic customer inquiries or escalate complex issues to appropriate team members.

+ Manage incoming emails and route them appropriately.

+ Support scheduling, filing, and other clerical tasks.

+ Contribute to process improvement initiatives within the support team.

Essential Skills

+ High school diploma or equivalent; associate degree or higher preferred.

+ 1+ years of experience in administrative support or customer service.

+ Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.

+ Strong attention to detail and organizational skills.

+ Excellent communication and interpersonal abilities.

+ Ability to multitask and work in a fast-paced environment.

Additional Skills & Qualifications

+ Experience with data entry, filing, and clerical tasks.

+ Administrative support and assistance experience.

+ Customer service skills.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ontario,CA.

Application Deadline

This position is anticipated to close on Sep 14, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.