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Desktop Analyst

**Date:** Aug 13, 2025

**Location:** Bonita Springs, FL, US, 34134

**Company:** Herc Rentals

If you are currently an employee of Herc Rentals, please apply using this link: **_Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte\_company=hercrental&\_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_**

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

Job Purpose

A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.

What you will do...

+ Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management

+ Update and monitor ticketing systems

+ Provide routine problem reporting and recommendations to management

+ Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures

+ Configuration and deployment of new desktop and laptop systems

+ Support networked printing devices including mapping, scanning and application setup.

+ Troubleshoot and resolve hardware, software, and printing issues as they occur

+ Assist IT related projects

+ Provide new hardware/software for users as approved, assist in asset tag control and inventory management.

+ Install, configure, move, and retire PC equipment

+ Coordinate and collaborate effectively with technical teams

+ Establish and maintain good working relationship with all business clients

+ Overtime and occasional weekend shifts required as needed

+ Some travel may be required. 10%

+ Serve as a member of the “On-Call” support team

+ Resourceful, Customer focused, and Team player

+ Learn and follow all company procedures and protocols

Requirements

+ Associate or bachelor’s degree in information technology or related two years minimum will also beconsidered

+ Certification: CompTIA A+ Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate,ITIL Foundation 3.0 or 4.0

+ Two or more years’ experience supporting computers and printers in an enterprise networkenvironment

+ Knowledge/experience with a broad base of tools and technologies around Desktop andlaptop support in an enterprise environment is required

+ Interacts with management, technical, and business users to understand the business andtechnical requirements of the organization regarding assigned work tasks

+ Works in a collaborative manner with other team members to balance and addressoperational tasks, project work, and business requests

+ Supports application lifecycle for centrally supported PC applications

+ Provides operational support for endpoint protection, encryption, client management, andother client-side computer management solutions

+ Work with other Desktop support staff to provide engineering technical solutions in support ofbusiness requirements

+ Extensive knowledge of computer hardware (Dell, Apple, etc.)

+ Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network

+ Experience with Apple/Android phones, tablets, and MacBook’s preferred

Skills

+ Proficient in Microsoft Windows 10 and Windows 11

+ Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobeproducts, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, andService Now or similar ticketing systems

+ Excellent oral and written communication skills are required to provide appropriate clientsupport and interaction

+ Ability to work independently and with little supervision

+ Ability to work well with others across many organizations including branch locations, salesand marketing, finance, customer support, and field services

+ Demonstrates integrity and follows standard operating procedures

+ Professional demeanor and strong work ethic

+ Professional customer service focused attitude

+ Positive, winning attitude

**Req #:** 64252

**Pay Range:** Based on Qualifications

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

**Nearest Major Market:** Fort Myers

**Nearest Secondary Market:** Cape Coral

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