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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Relays and expedites incoming, outgoing and interoffice calls for the hospital.

• Functions as the communication center for security and team leaders and plays a key role in emergency response communications.

II. TYPICAL PHYSICAL DEMANDS:

• Seeing, hearing, speaking, finger dexterity.

• Frequent: gripping of an object, twisting body and reaching below shoulder level.

• Occasional: walking, lifting and carrying usual weight of 1 pound up to 20 pounds, pushing/pulling weight up to 5 pounds, reaching at and above shoulder level.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Subjected to varying and unpredictable situations.

• Subjected to stressful situations, e.g., codes, disasters, etc.

• Subjected to many interruptions.

• Possible exposure to violent or demanding patients or families in nearby waiting room.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent education.

B. EXPERIENCE:

• Six (6) months to one (1) year experience as a telephone operator preferred.

• Prior telephone operator experience preferred.

• Experience to demonstrate the following:

o Knowledge and skills in use of general office equipment, i.e., computer, facsimile,

calculator.

o Good basic mathematical and organizational skills.

o Good verbal and written communication skills in English.

o Ability to respond to crisis calls and execute disaster plans.

o Ability to handle a variety of complex situations at the same time.

o Ability to problem solve with minimum supervision.

o Ability to work calmly in stressful situations.

• Knowledge and skills necessary to operate a multi-line switchboard preferred.

Equal Opportunity Employer/Disability/Vet