"Alerted.org

Job Title

Financial Services Claims Trainee

Position Overview

To d e v e l op t he sk i ll s a nd d ec i s i o n- m a k i ng ca p ac iti e s n e ce s s ar y t o m a n a g e t he c l a im s p r o ce ss f o r a c l a im s m a n a g er’ s ar e a a nd t o b e a b l e t o e nsu r e c ost e f f ec ti ve a nd tim e l y re so l u ti on of c us t o m e r c l a im s wi t h i n e s t a b li sh e d a u t ho r it y l e v e l . The C l a im s M a n a g e r T ra i n e e m ust d e v e l op t he kn o w l e dge a nd sk i ll s n ee d e d t o a dv a n c e t o a C l a im s M a n a g e r I pos i ti on w it h i n a d e s i gn a t e d tim e . I n a l l ac ti ons a nd c o mm un i ca ti ons, t he C l a i m M a n a g e r T ra i n e e m ust d e m ons t ra t e im p e c c a b l e e t h i ca l s t a nd a r d s , w h il e f o c us i ng on t he C us t o m e r Exp e r i e n ce .

E ss e n t i al Du t ie s :

+ C o m p l e t e t he t ra i n i ng a nd d e v e l op m e nt n e c e s s a r y t o m a n a ge a nd c ondu c t t he i n v e s t i g a ti on, re s e a r c h, n e go ti a ti on, c o mm un i ca ti on, a nd r e so l u ti on ac ti v iti e s f or c l a im s wi t h i n a s si gn e d a u t ho r it y l e v e l . O n - t h e- j ob t ra i n i ng re qu i r i ng c on ti nuous d i s c r e ti on ar y j udg m e nt a nd d ec i s i on m a k i ng h a s c o m p a ny p r o f it/l oss im p ac t .

+ D e v e l op t he kno w l e dge t o e ns u r e t h a t a l l c l a im s wi t h i n t he a s si gn e d a r e a a r e c o d e d t o r ef l e c t t he p r op e r c l a im s t ype f or d i spo siti on, re po r ti ng a nd r oot ca u s e a nd a n a l ys i s.

+ D e v e l op a nd m a i n t a i n a n e l e v a t e d l e v e l of p r o fe s si on a l b us i n e ss c o mm un i ca ti on ( bo t h v er b a l a nd w r itt e n ) t o i n t er n a l S h a w c us t o m e r s / d e p ar t m e n t s a nd c us t o m er s ( bo t h d ea l e r a nd e nd u s e r ) du r i ng t he i nv e s t i g a ti on a nd d ec i s i on p r o c e s s . The t r a i n e e m a y h a v e t o c o mm un i ca t e i n f o r m a ti on t o i n t er n a l a nd e x t er n a l c us t o m er s t h a t m a y be v i e w e d a s un f a vo r a b l e , t hus t he i n f o r m a ti on shou l d be d e li v e r e d w it h p r o f e s si on a l t ac t a nd e m p a t hy. O ur go a l i s t o m a i n t a i n our c us t o m er s ’ l oy a lt y t o our p r o d u c t s a nd s er v i ce s.

+ D e v e l op a nd d e m ons t ra t e a l e v e l of sound bu si n e ss j udg m e nt du r i ng t he i nv e s t i g a ti on, t he d i spo siti on, a nd t he p re / post c o mm un i ca ti on of t he c l a im 's d ec i s i on.

+ D e v e l op t he a b ilit y t o a s s e ss eac h c l a i m i nd i v i du a ll y, w it h c ons i d era ti on of t h e d ea l er / e nd u s er’ s c on c er n,

+ w ar r a n t y c o v era g e a nd a l l o t h e r p e r ti n e nt bus i n e ss f a c t o r s t h a t ar e a t s t a k e . D e v e l op n e go ti a ti on sk i ll s t o n e go ti a t e c l a im s a nd p r ov i de r e so l u ti ons t h a t s a ti s f y our d ea l e r s / e nd us er s whi l e c r ea ti ng t he m ost fa v o ra b l e f i s ca l im p ac t t o our c o m p a ny.

+ D e v e l op a n un d er s t a nd i ng of t h e p r o p e r s e l e c ti on, a s si g n m e n t , re qu i re m e n t s, a nd p e rf o r m a n c e of 3 r d p ar t y i nd e p e nd e nt i nsp e c t o r s, i ns t a ll er s, or o t h e r s er v i c e p r ov i d er s t h a t w e u s e i n c l a im s i nv e s t i g a ti on a nd re so l u ti on.

+ B ec o m e p r o f i c i e nt i n t he i n iti a ti on of c l a im s, r e t u r n a u t h o r i z a ti ons, cre d i t m e m os, a nd a l l o t h e r i n f o r m a ti on p r o ce s s , d o c u m e n t a ti on, a nd m a i n t a i n t he c l a i m f il e / r ec o r d, i n c o m p li a n c e w it h c l a im s p r o ce d u re s a nd c o r po r a t e r ec o r ds r e t e n ti on po li c i e s.

+ D e v e l op a nd m a i n t a i n i n- d e p t h kno w l e d g e of c l a im s e xp e r i e n c e f or d ea l e r s wi t h i n a s si gn e d a r e a . The t r a i n e e m ust d e v e l op a n und er s t a nd i ng of c us t o m er s wi t h h i gh c l a im s r a t e s t h r ough c ons i s t e nt bus i n e ss a n a l ys i s. R e po r t sp ec i f i c t re nds a nd / or c us t o m e r a buse of t h e c l a i m s p r o ce ss t o i n t er n a l S h a w d e p a r tm e n t s. M ust a l so p ar ti c i p a t e w it h i n t er n a l S h a w d e p ar tm e n t s i n d e v e l op i ng s t ra t e g i c a c ti on p l a ns t o a dd r e ss h i gh c l a im s r a t e s.

+ D e v e l op t he a b ilit y t o d i rec t ac ti v it y a nd f o ll ow up t h a t m ov e s t he c l a i m r e so l u ti on p r o ce ss a l ong w it h a n op tim a l l e v e l of v e l o c it y w it hout s acr i f i c i ng t ho r oughn e ss i n t he i nv e s t i g a ti on a nd a s s e s sm e n t .

+ B e w illi ng t o t ra v e l f or c l a im s a s s e s sm e n t , t ra i n i ng, a nd t o t e s t i f y i f d e pos e d i n r ef e re n c e t o a c l a im .

+ P ar ti c i p a t e i n sp ec i a l p r o j e c t s, c o mmitt ee s, a nd p r ov i de c l a im s h a nd li ng a s si s t a n c e a nd supp o r t f or t e a mm a t e s, a s r e qu i r e d.

+ D e v e l op b a s i c kno w l e dge o f c re d it , a cc oun t s p a y a b l e , a nd acc oun t s r e c e i v a b l e po li c i e s a nd p r o ce d u re s.

+ D e v e l op a nd m a i n t a i n kno w l e dge o f c l a im s po l i c i e s a nd p r o ce d u re s wi t h e x p er ti se i n p r od u c t sp ec i f i ca ti on a nd c ons t r u c ti on, w ar r a n t y i n f o r m a ti on, m a nu f ac t u r i ng p r o ce s s e s, i ns t a ll a ti on t ec hn i qu e s / r e qu i r e m e n t s, m a i n t e n a n c e , a nd r e p a i r .

+ B e f u ll y e ng a g e d i n P X ( P e rf o r m a n c e Exp e r i e n c e ) f o r a c c e l e r a t e d g r o w t h a nd re su l t s of g o a l s.

K n o w le d g e , Sk i l l s , a n d Ab ili t ie s :

+ B ac h e l o r 's D e g r e e p r e f er r e d or H i gh Sc hoo l/ G E D . P re v i o us c l a im s e xp er i e n c e i s a p l us.

+ Mu s t be a b l e t o e f f e c ti v e l y a n a l y z e j o b - re l a t e d i n f o r m a ti o n.

+ Mu s t eff e c ti v e l y d e m ons t ra t e p r ob l e m so l v i ng, n e go ti a ti on a nd o r g a n i z a ti on sk i ll s.

+ Mu s t be s e l f- m o ti v a t e d a nd d e t a i l o r i e n t e d.

+ Mu s t be a b l e t o m a n a g e m u lti p l e t a sks s i m u lt a n e ous l y ( w o r k qu e u e s, e t c .) w it h i n c o m p r e s s e d tim e limit s.

+ Mu s t be a b l e t o p r ov i de e l e v a t e d l e v e l s of s er v i c e a nd c o n s i s t e n tl y d e m ons t ra t e v a l ue i n e v er y a sp ec t of t h e c us t o m er’ s e x p er i e n ce .

C om p e t e n cie s :

+ M a n a ge W o r k

+ C o mm un i ca ti on / C o l l a bo ra ti on

+ S o l ve P r ob l e m s

+ B u il d C us t o m e r Sa ti s f a c ti on

+ A d a pt a nd C h a n g e

+ L e ar n a nd A pp l y

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.