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Supervisor, Order Management

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

A Supervisor of Order Management leads a team that is accountable for the successful execution and fulfillment of program specific orders. Reporting to a leader within Order Management, an individual in this role is responsible for overseeing the results produced by his/her team, providing training and direction to employees, monitoring work quality and coaching on performance. Supervisors of Order Management supports the growth and development of individual contributors on their team. This individual also applies a continuous improvement mindset, ensures new programs are onboarded using best practices, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team. Supervisors of Order Management own building and maintaining high-performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes. Supervisors are required to take a proactive, detailed, and timely approach to communication and help identify and mitigate risk early to prevent customer-impacting issues.

Job Responsibilities

+ Oversees day to day operations. Accountable for results produced by his/her team during the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This level of order management requires deep level of supply chain systems and process knowledge.

+ Proactively communicate in a clear and concise manner to internal and external customers

+ Accountable for the execution and cross-functional collaboration throughout WWT Supply Chain

+ Responsible for team achievement and improvement in Team KPIs through operational excellence and process improvement

+ Utilizes data to understand team's capacity & bandwidth and level load work accordingly

+ Applying a continuous improvement mindset to enhance current processes and measure success

+ Ensuring that new customers and programs are onboarded properly to ensure customer delight, operational effectiveness, and corporate & industry standards are applied

+ Creating operational and customer-driven reporting and insights utilizing business intelligence tools to drive action

+ Ensures direct customer interaction results in customer delight and supports team through customer escalations and issues

+ Training, coaching and guiding the development of the team on standard policies, procedures and best practices while promoting professional growth

+ Monitoring staff performance and identifying opportunities for individual and team improvement

+ Offering assistance and guidance in Orders Management staffing and hiring decisions

+ Promote the World Wide Technology Integrated Management and Leadership tools and concepts

+ Supports execution of Order Management Strategic Vision

+ Perform employee reviews and assessments

Qualifications:

Education:

+ Bachelor's degree in Business, Supply Chain or related field required.

Work Experience:

+ 3+ years of supply chain related experience, preferably in a complex manufacturing environment.

+ 2+ years of management experience

+ Previous experience in a customer facing role and understanding of the order management process (quote-to-cash) is required.

Knowledge, Skills, and Abilities

+ Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

+ Efficiently and effectively communicates information to promote collaboration and HPT

+ Able to convey ideas clearly and succinctly through written communication

+ Persistent and determined in the face of adversity

+ Effectively manages their time to deliver work efficiently

+ Always applies a customer service mindset and strives to deliver customer delight

+ Demonstrates effective prioritization skills in an environment with many competing demands

+ Applies superior critical thinking skills to identify solutions to difficult problems

+ Comfortable and effective in presenting to and closely working with senior leadership

+ Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues

+ Proficiently establishes and continuously improves processes to deliver optimal organizational value

+ Effectively and efficiently organizes resources to get things done

+ Treats direct reports fairly, with positive intentions and does not play favorites

+ Provides clear and productive direction to their team via thorough planning and effective communication

+ Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching

+ This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight.

+ The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands

+ Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)

+ This role will be expected to work in an open-office environment with desk sharing/hoteling practices

+ Travel between our Maryland Heights, MO and Edwardsville, IL locations is common

+ Demonstrated ability to work independently on routine assignments

+ Ability to demonstrate a work ethic consistent with WWT's Core Values

Licenses and Certifications

APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred

Is this role an individual contributor or does it have direct reports?

This position manages people

Level of Autonomy

Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $76,000-95,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

**World Wide Technology is an Equal Opportunity Employer.** We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.