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Job Description

Insight Global is looking for a Client Manager Team Lead to work for a client in the benefits industry. This candidate will take over existing client relationships, create new client relationships, implement and onboard new clients and manage a team of benefit administrators and other team members.

This includes initial plan documentation, project management, and day to day operations. The Account Manager will work closely with EDI teams and management to research and resolve issues and dissolve escalations.

Other duties may include:

- serve as the primary point of contact for clients and lead a team of Benefit Administrators and EDI Analysts.

-Maintain requirements documents for system build and self-service sites

- Work directly with client, carriers, and brokers to confirm benefit plans details and rules for system functionality.

- Monitor progress of initial system and renewal builds, including administrative sites, self-service and EDI Files.

- Test administrative and self-service sites, track and monitor changes, and present finalized product to client and broker.

- Determine, document and execute processes necessary to meet all deliverables presented in the scope of service.

- Present, demonstrate, and training both internal and external customers on administrative and self-service site for open enrollment demos and new functionality changes.

- Analyze client escalations; research and trouble shoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution.

- Lead client and carrier calls, complete and following agenda items and provide meeting minutes and outstanding items.

- Continuously look for process improvements for clients and the organization such as automation and functionality enhancements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Must come from benefits industry

- good understanding of file exchanges for benefits such as Medical, dental vision, COBRA, ACA etc. and knowledge of the compliance implications around them

- good understanding of data and the ability to do simple compares and audits of data

- polished, professional who has excellent written and verbal communication skills and is able to present information to clients and carrier partners.

- ability to think outside the box and be able to cope and act professionally with challenging personalities when difficult conversations need to happen with a Client, Carrier or coworker

- Must have health and welfare knowledge

- 1-2 years of management experience (managing at least 2 people) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].