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Job Description

We are seeking 2 highly organized and self-driven Technology Program Managers to join our Markets Production Support team. This role is part of a strategic transition to formalize and operationalize capacity management within the markets space, aligning it with consumer-side practices while introducing new tools, procedures, and a self-service model.

Key Responsibilities

• Lead the transition of capacity management responsibilities from the markets side to production support.

• Design and implement new procedures, tools, and audit artifacts to support a self-service model for production support managers.

• Ensure alignment with regulatory requirements and internal operational policies.

• Support production support teams in forecasting capacity needs for onboarding new applications.

• Assist in interpreting business volume indicators (BVIs) and translating technical metrics into actionable insights.

• Use tools such as Splunk, Dynatrace, and SRE dashboards to monitor upstream data flows and business transactions.

• Contribute to a new program, particularly during service interruptions

• Participate in cross-functional initiatives including Project X, Y, Z, integrating capacity management into broader program goals.

• Translate technical updates and JIRA entries into executive-level summaries

• Provide clear, concise updates to leadership and stakeholders with minimal oversight.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Proven experience acting as a program or project manager within a technical space

• Experience in capacity management, production support, or infrastructure operations.

• Experience working directly within the financial domain

• Familiarity with Splunk, Dynatrace, and SRE tools.

• Strong understanding of business volume indicators (BVIs) and microservices architecture.

• Excellent communication skills with the ability to distill technical information into business-friendly language.

• Experience with JIRA and audit documentation processes.

• Ability to work independently, manage multiple priorities, and drive initiatives forward with minimal supervision. • Program management experience, especially in high-availability environments.

• Exposure to financial services or consumer/markets infrastructure.

• Comfortable working in fast-paced, interruption-prone environments.

• Strong analytical mindset and attention to detail. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].