"Alerted.org

Job Description

Panama Shift

12 hours a day, Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off), rotation of shift occurs every 3 months. 0600-1800, 1800-0600

• Support duties include monitoring, recognition, evaluation, and correction of system and network problems.

• Responsible for maintaining a privileged user level of access, across numerous high priority systems.

• Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

• Interpret system documentation and records problems in logging and discrepancy reporting tools

• Collect data describing the environment at the time of the failure

• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required

• Escalate problems to Tier 2 level as required, perform call-ins as necessary

• Coordinate with any required resources across the enterprise to resolve operational issues

• Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

PR: 60-65/HR

Salary: 100-125,000 (Some Flexibility depending on years of experience)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• System administration experience to include UNIX, Linux, and Windows platforms

• Experience with virtualization technologies and software such as VMware • TS/SCI with Poly required

• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification

• AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree

• Must have a broad knowledge of high priority systems across a multi-location enterprise

• Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].