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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Provides leadership and senior level expertise in network support, as assigned, at The Queen’s Health Systems (QHS); monitors network to ensure enforcement of system standards and maximization of network performance.

• Diagnoses and troubleshoots the most complex issues with network configuration, routers, switches, wireless networks, and other network hardware and software.

• Supports and assists the IT Department in the development of sound practices and solutions for networking issues; develops, recommends, and implements policies and procedures.

• Collects and analyzes data from network performance and uptime monitoring tools; provides reports to management for information and assessment of network operations.

• Makes recommendations and offers solutions based on trends to maintain or improve efficient network operations.

• Serves as an escalation point for network related issues.

• Plans and anticipates future business needs with regard to network systems; ensures clear and comprehensive documentation of requirements.

• Monitors, analyzes and leads the planning activities to ensure adequate capacity, availability, and effective use of the latest available technologies.

• Works with Project Management Office (PMO) to coordinate the implementation of related systems/applications as needed.

II. TYPICAL PHYSICAL DEMANDS: All essential, designated by frequency.

• Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.

• Frequent: standing, sitting, walking, finger dexterity, hearing.

• Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.

• Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Work schedule includes providing 24 hours/7 days a week support as required.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor’s degree in Information Technology (IT) field or related field; or four (4) years experience managing networks may be substituted for the educational requirement.

• Current certification in at least one (1) of the following; or ten (10) years of Cisco networking experience may be substituted for the certification requirement.

o CCDP: Cisco Certified Design Professional

o CCNP: Cisco Certified Network Professional

o CCDE: Cisco Certified Design Expert

o CCIE: Cisco Certified Internetwork Expert

o SCYBER: Securing Cisco Network with Threat Detection and Analysis

B. EXPERIENCE:

• In addition to the degree requirement, six (6) years of Cisco networking experience, preferably in healthcare in a comparable organization, demonstrating the following: (If experience is substituted for the certification requirement above, the same experience may be used towards the experience requirement.)

o Technical expertise in maintaining a complex, distributed, and mission-critical network.

o Advanced knowledge of firewall configuration and management.

o Strong understanding of how networking technologies meet business needs and requirements.

• In-depth understanding of Cisco technologies; MPLS, LAN/WAN design, protocol analysis highly desirable.

Equal Opportunity Employer/Disability/Vet