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Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the Role

We have an exceptional opportunity for a Lead Product Manager to drive the future of our Time and Labor product line within the Pro WFM Suite. In this critical individual contributor role, you will own the identification, design, delivery, and optimization of solutions for a core product used by millions of global employees each month across our human capital management and workforce management applications.

You will be highly collaborative, working with a diverse set of partners: external customers such as Buyers, Admin users, HR users, and employees, as well as internal customers who implement and deliver our products. As an expert in your product area, you will serve as the product lead for cross-functional development teams, guiding initiatives and ensuring successful execution for mature and evolving global products within the Time and Labor domain.

As a Lead Product Manager, your focus will be on deeply understanding the Time and Labor market, customer needs, technical possibilities, and business impact. You will possess a strategic perspective to identify opportunities for innovation, efficiency, and enhanced user experience within our time tracking, scheduling, absence management, and related modules. Exceptional communication, influence, and collaboration skills are paramount. You will actively engage with customers (internal and external), engineering, design, and other stakeholders to uncover latent needs, define innovative solutions, and build consensus around the product roadmap.

You will be responsible for shaping and executing the overall vision for specific areas within the Time and Labor product line, incrementally delivering tangible value to our customers. This involves continuous learning from and engaging with our customers, partners, and the broader Product organization. You will manage your product features, ensuring each release is successful by fostering strong team collaboration, continuous improvement, and representing the unequivocal voice of the customer. You will own the direction of features within your area, clearly define product metric goals, and establish the right mechanisms to collect, track, report, and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity.

Key Responsibilities:

• Product Strategy & Roadmap: Own and define the strategic direction, roadmap, and feature prioritization for specific components within the Time and Labor product line, aligning with overall business objectives and market needs.

• Customer & Market Insight: Conduct in-depth customer research (qualitative and quantitative), market analysis, and competitive analysis to deeply understand user needs, pain points, and emerging opportunities in Time and Labor.

• Requirements & Definition: Translate strategic objectives and user needs into detailed product requirements, user stories, use cases, and acceptance criteria.

• Cross-Functional Product Leadership: Act as the directly responsible individual (DRI) for product within agile development teams. Collaborate closely with engineering, UX/UI design, quality assurance, and other stakeholders to ensure successful and timely delivery of features.

• Data-Driven Optimization: Define, track, and analyze key product metrics specific to Time and Labor. Use data-driven insights to inform product decisions, identify areas for improvement, and optimize existing features for maximum impact.

• Stakeholder Communication & Influence: Effectively communicate product strategy, roadmaps, and feature updates to various internal and external audiences, building consensus and enabling successful Go-to-Market strategies.

• Domain Expertise: Maintain a deep understanding of the Time and Labor landscape, including evolving regulatory requirements, industry best practices, and the application of AI technologies to workforce management.

• Customer Advocacy: Champion the voice of the customer throughout the product lifecycle, ensuring our solutions solve real-world challenges and deliver exceptional value and user experience.

Required Qualifications:

• 5+ years of progressive experience as a Product Manager, with significant experience operating at a senior individual contributor level (Senior Product Manager or equivalent) on a scaling SaaS application in an Agile development environment.

• Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams.

• Proven ability to create and embody a culture of “customer first” in approaching user and business problems.

• Strong use of analytics, user research, and business cases to drive decisions and improve products in an enterprise SaaS setting.

• Comfortable and experienced presenting complex topics to various audiences and levels.

• Track record of balancing between discovering new product opportunities and delivering world-class product experiences.

• Strong discipline in the use and positioning of AI technologies within product solutions.

We work in a collaborative hybrid model. 3 days on site pe week in our Lowell office is required.

Preferred Qualifications:

• Experience working with globally distributed teams.

• Demonstrated experience in successful enterprise SaaS product launches.

• Deep functional and technical knowledge of Time and Labor (T&L) software and processes (e.g., timekeeping, scheduling, absence management).

• Solid functional and technical knowledge of Workforce Management and Human Capital Management software.

• Ability to use data to help inform and prioritize product decisions and priorities.

• Experience working with both highly technical and business user communities.

• Comfort with the ambiguity that comes with building new products or evolving mature ones.

• Ability to travel domestically and internationally as needed.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $126,300 to $181,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here (https://www.ukg.com/about-us/careers/faqs) .

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.