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Job Description

Position Summary:

The Director of Quality Assurance & Training ensures appropriate and effective monitoring of existing procedures of program operations and delivery of services. The position also maintains an ongoing staff training program to ensure that staff are up to date on policies, procedures, and enhanced service practices.

What You'll Do

+ Create SOPs and Desk Guides for new and existing programs, reviewing and updating materials for programs and conducting training with staff to ensure understanding and compliance with both funder and Fedcap requirements.

+ Develop and maintain an annual report that provides a thorough description of Fedcap's Quality Assurance activities with an established Quality Improvement Plan (QIP) model.

+ Develop and implement quality assurance tools to measure and assess the impact of systems, policies and protocols on operational efficiencies and program effectiveness.

+ Conduct site visits to observe staff interaction with participants including intakes, service plan creation, and workshops.

+ Review case files for completeness, accuracy, and compliance.

+ Monitor Customer Service standards including conducting participant focus groups and analyzing surveys to gather feedback and increase awareness of participants' perspective of program services.

+ Prepare monthly and quarterly reports for Senior Leadership and regulatory bodies.

+ Identify gaps in program and staff performance and designing and conducting staff training to cure deficiencies and reiterate company standards.

+ Develop and conduct training programs to provide to WeCARE operations staff on various policies, procedures, and best practices.

+ Research and continuously update training modules on various topics relevant to providing the best possible services to WeCARE participants.

+ Assist with external audits conducted by funders and third-party auditors.

+ Conduct safety and risk assessment to ensure compliance with ADA and regulatory standards at service locations.

+ Work collaboratively with program departments, external agencies and stakeholders to support compliance efforts and monitor remediation (Corrective Action) activities.

You're a great fit for this role if you have:

+ A bachelor's degree in public health, public administration, human services, or a related field, with master's degree preferred.

+ At least 2 years' experience in quality assurance, preferably in social services, public health, or workforce development.

+ Experience with workforce development is a plus.

Compensation

$120,000-$130,000

Equal Opportunity Employer