• Patient Access Representative

    United Musculoskeletal Partners (Marietta, GA)


    DESCRIPTION

    Regular Job Functions

     

    _Management:_

    Assures that:

    -Front office staff are scheduled appropriately

     

    -Areas of improvement and identified and addressed with corrective actions

     

    -Communication with physicians, VP’s and Director’s is timely and effective

     

    -Daily office operations are efficient and effective

     

    -All management reports assigned by Director of Operations

     

    -Employee time off request

     

    _Operations:_

    Assures that:

    -Patient pre-visit process is complete and accurate

     

    -Patients are greeted and checked out in a prompt, courteous, and helpful manner

     

    -Patient questions concerning appointments, charges, billing, etc. are resolved in a timely manner

     

    -Patient payments are collected at the time of visit

     

    -Patient co-payments are collected at the time of visit

     

    -Guarantor, insurance eligibility and coverage, and method of payment is established for each patient

     

    -Insurance benefits are obtained and related to patient prior to physician contact

     

    -Patients with outstanding debts are referred to billing/collections prior to physician contact

     

    -Demographics are entered appropriately into the computer

     

    -Records are accurate and fully completed

     

    -Patient appointments are scheduled accurately as outlined in the established protocol

     

    -Follow up visits and procedures are scheduled accurately and in timely

     

    -Incoming phone calls are answered promptly and professionally within the front office

     

    -Calls to physicians are properly screened

     

    -Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily

     

    -All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly

     

    -Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel

     

    -Assist in the implementation process of new ECW products.

     

    -Assist Leads in East Cobb, Hiram, Canton and Woodstock offices

    REQUIREMENTS

    2 to 3 years medical front office experience

    **Company:** Pinnacle Orthopaedics & Sports

    **Job Type:** Full-time

    **Address:** 300 Tower NE Rd, Marietta, GA, 30060