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Overview

Come join Team Atlantis! PBX is the nerve center of the property that all inside and outside calls go through. We have a very high standard of customer service while following all the company policies and procedures.

On-Site, Full-Time, Swing Shift and Grave Shift positions available.

_The graveyard shift offers an additional pay differential!_

Responsibilities

+ Answering and transferring multiple calls for two properties.

+ Running Front Desk and PBX reports.

+ Data entry and filing.

+ Communicate with other departments clearly and professionally.

+ Assist guest with current info/events at the Atlantis and Monarch Casino.

+ Take guest request and issues and distribute them to the correct departments.

+ Give guest wake-up calls.

+ Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

+ Must be polite and professional over the phone at all times.

+ Must be reliable in regards to attendance and work performance and team work.

+ Strong attention to detail and able to retain information.

+ Ability to multi-task and work in a fast-paced environment.

+ Experience in HMS, Outlook and HotSOS/Amadeus and is a plus but not required.

+ Ability to maintain a high work performance.

+ Ability to give great guest service.

+ Ability to be proficient when answering/transferring guest and team member calls.

+ Ability to follow all company policies and procedures.

***Must adhere to all appearance standards,** **_including but not limited_** **to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

+ Comprehensive benefits (medical, dental, vision, supplemental coverage)

+ 401K retirement savings plan + discretionary match

+ Education Tuition Reimbursement Program

+ Paid Vacation

+ Holiday Pay

+ Weekly Resort Prizes

+ Career Development and Training Workshops

+ FREE daily meal

+ Internal Advancement

**Job Locations** _US-NV-RENO_

**ID** _2025-22466_ **Employment Type** _Full-Time_ **Subdivision** _Hotel_