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Department/Unit:

HBD - Trauma and Critical Care

Work Shift:

Day (United States of America)

Salary Range:

$40,495.10 - $52,643.64

Patient Service Associate (Back Office)

Department of Surgery Practice

50 New Scotland Ave Albany, NY

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Back Office team as an Administrative Support Associate.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday – Friday during normal business hours of 8:00AM-4:30PM. This is an onsite position at 50 New Scotland Avenue.

Primary Job Responsibilities:

• Answer incoming phone calls and direct appropriately to team members

• Interact with a diverse patient population

• Utilize the electronic medical record to maintain patient records via scanning or registration

• Schedule appointments, new or follow up visits

• Coordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed)

Education

• High school diploma or equivalent required

Experience:

• No experience required

• Excellent customer service skills preferred

• Experience using an electronic health record, working in a medical office, and Microsoft Office a plus!

Competitive Benefits and Perks:

• Paid hands-on training

• Opportunities for growth within the Albany Medical Center family

• Medical Coverage (CDPHP), Dental and Vision plans available

• Located on main public transportation lines

• Paid Time Off

• Tuition Reimbursement

• AMC Pension Plan and 403B Retirement

About Albany Med

Best of the Capital Region

Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.

For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.

Essential Duties and Responsibilities include:

• Greets customers/patients in a friendly and professional manner• Answers and routes incoming calls as appropriate• Scans and files paperwork• Requires multi-tasking capabilities• Requires adherence to strict confidentiality guidelines

Additional job duties may be assigned.

Qualifications:

• High School Graduate or equivalent plus at least 2 years applicable experience, or Associate of Applied Science (AAS) degree with 1-year applicable experience or combination of some college and 1-year experience• Working knowledge of computer-based application and strong PC/keyboard skills.• Strong attention to detail and demonstrated ability to use sound judgment in decision making.• Excellent organizational skills with demonstrated time management skills.• Ability to handle high workload volume.• Excellent customer service skills and ability to communicate effectively both written and verbal.• Ability to be flexible and demonstrated ability to be adaptable.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.