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The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Position Now Available at The Arc Erie County NY:

Associate Director (AD) of Outreach

Full Time, 40 hours per week, Monday – Friday

Overview

The Arc Erie County NY is a leading not for profit local agency helping people with developmental disabilities. Our Associate Director of Outreach position plays a key leadership role in managing and coordinating the admissions process for individuals with developmental disabilities across all agency programs. The one primary responsibility will be to maximize the number of individuals who can benefit and attend agency programs, enroll in our schools or live in our residences so those individuals can achieve their desired quality of life.

Additional Duties

+ Ensures admissions practices are person-centered, efficient, compliant with regulations, and aligned with the organization’s mission to empower individuals through education, residential services, day habilitation, vocational support, and community-based programs.

+ Responsible for the Intake/Admissions Department within the agency

+ Works in conjunction with the Marketing Department, develops strategic goals and initiatives to increase enrollment, visibility, and awareness of The Arc Erie County Programs and Services.

Qualifications

+ Bachelor’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS five years of direct service experience with the developmentally disabled with at least two years in a supervisory, marketing, and/or project management capacity

+ Associate’s degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS seven years of direct service experience with the developmentally disabled with at least four years in a supervisory, marketing, and/or project management capacity

Perks

+ Automatic PTO

+ Annual salary starting at $65,000 (based on experience)

+ 10 Paid Holidays OFF!

+ Tremendous work-life balance

+ Affordable health, dental, vision and/or life insurance

+ 403b Retirement plan w/ employer contribution

+ Employee discounts

+ Tuition reimbursement

+ Paid training

Our full job description is listed below:

Job Description

Job Title:

Associate Director of Outreach

Department:

Intake

Job Grade:

6

Position Summary:

The Associate Director of Intake and Admissions (AD) plays a key leadership role in managing and coordinating the admissions process for individuals with developmental disabilities across all agency programs. This position ensures that admissions practices are person-centered, efficient, compliant with regulations, and aligned with the organization’s mission to empower individuals through education, residential services, day habilitation, vocational supports, and community-based programs. The position carries one primary responsibility to maximize the number of individuals who can benefit and attend agency programs, enroll in our schools or live in our residences so those individuals can achieve their desired quality of life.

The AD is responsible for the Intake/Admissions Department within the agency and in conjunction with the Marketing Department, develops strategic goals and initiatives to increase enrollment, visibility, and awareness of The Arc Erie County Programs and Services. The AD supervises intake staff, coordinates with program leaders, maintains relationships with referral sources and families, and implements systems that support seamless transitions into services. They proactively identify potential pipeline individuals who need services or will need services that The Arc can serve.

Reporting Relationship:

Reports directly to the Vice President of Program Administration. Directly supervises the Coordinator of Intake and Admissions.

Core Competencies

+ Empathy & Compassion – Demonstrates sensitivity and respect for individuals with developmental disabilities and their families.

+ Regulatory Knowledge – Understands OPWDD, Medicaid, and educational compliance requirements.

+ Leadership – Guides and motivates staff, builds team effectiveness, and models professional behavior.

+ Problem Solving & Decision Making – Navigates challenges with sound judgment and creativity.

+ Collaboration – Works effectively with families, staff, and external partners.

+ Accountability – Ensures high standards of service, documentation, and ethical practice.

Performance Expectations and Outcomes. Success in this role will be measured by the ability to:

+ Develop and execute strategic initiatives that increase revenue, expand services, and strengthen long-term financial stability.

+ Achieve targeted growth in service reach, community partnerships, and organizational capacity.

+ Implement solutions that remove barriers and improve operational efficiency, allowing collaboration with the Intake department and all other program departments across the agency.

+ Demonstrate measurable positive changes in key performance indicators, including financial metrics, service outcomes, and organizational effectiveness.

+ Be viewed as a “subject matter expert” (SME) by the community and influencers on the disability services within the community and region. Acts as an internal SME on all supports and services offered by The Arc Erie County New York.

Job Duties and Responsibilities:

Leadership & Management

+ Provide daily leadership and oversight for the Intake and Admissions team, including supervision, coaching, and performance management.

+ Serve as a liaison between intake staff, program leadership, and families to ensure clear communication and coordinated admissions practices.

Admissions & Intake Operations

•Oversee and manage all aspects of the intake and admissions process, from initial inquiry through placement in appropriate programs (schools, day habilitation, residential, vocational, and community services).

•Conduct and/or review eligibility screenings, documentation, and assessments to ensure compliance with OPWDD, Department of Education, and other regulatory standards.

•Coordinate interdisciplinary review of applicants to ensure placement decisions are person-centered and aligned with the individual’s goals, needs, and interests.

•Monitor waitlists and program capacity; proactively recommend strategies to maximize enrollment and program utilization.

Compliance & Quality Assurance

+ Ensure all admissions processes are compliant with federal, state, and local regulations, including OPWDD and Medicaid standards.

+ Maintain accurate, audit-ready records of intake and admissions activities.

+ Develop and implement policies and procedures that promote consistency, fairness, and best practices in admissions.

Relationship Management & Outreach

+ Works collaboratively with Program Directors to develop marketing initiatives, enrollment targets/capacity, and new program development.

+ Identify community needs and refer to program management for further development.

+ Identify and cultivate stakeholder relationships to support engagement and agency growth. Maintain key business, community and family relationships to ensure all efforts are directed toward building full capacity in our programs and residences.

+ Represent the agency at outreach events, community meetings, and professional forums to promote awareness of programs and services.

+ Provide families with compassionate guidance and support throughout the admissions process, ensuring that they feel informed, respected, and empowered.

+ Form relationships with community partners to establish pipelines for admissions and enrollment.

+ Ensure events are inclusive, welcoming, and reflect the agency's mission and values.

+ Maintain a professional relationship with area school districts to include Committee on Special Education Chairpersons, School Psychologists, and Special Education Teachers.

+ Serve as a liaison between the agency and the broader community.

+ Plan, organize, and execute outreach events. Under limited supervision, responsible for carrying out enrollment and admissions events and achieving assigned growth targets through a combination of direct and indirect marketing activities.

+ Delivers presentations, attends meetings and distributes educational materials to both internal and external stakeholders.

Program Development & Strategic Support

+ Partner with program leadership to identify trends in referrals and admissions that inform program planning, growth, and resource allocation.

+ Assist in developing strategies to expand access to services, reduce barriers to entry, and enhance the overall intake experience.

+ Contribute to agency-wide goals of maintaining high program capacity, quality, and reputation as a provider of choice.

+ Develop and execute a specific communication plan for external prospects throughout the admissions funnel.

General Duties:

+ + Responsible for achieving monthly, quarterly, and annual enrollment goals, and growth and choice targets, as established by management.

+ Manages the creation and maintenance of the implementation of all applicable program expectations, policies, and procedures with regards to Intake and Admissions, etc., and updates these as necessary.

+ Responsible for managing their own daily schedule in alignment with department goals

+ Maintain records of contact with client’s outreach activities as well as educational sessions and attendance. Utilize the agencies Customer Relations Management system, the CRM, Salesforce to track data on potential admissions, ROI on events, follow up contacts, etc.

Supports/Services:

+ Knowledge of all The Arc Erie County New York’s supports and services, including but not limited to OMH, OPWDD, and the Department of Education.

+ Maintains awareness of generic and specialized services and supports available to persons with developmental disabilities. Maintains knowledge of service continuum and how to access it. Promotes natural supports in the community.

+ Provides information and consultation concerning developmental disabilities to community agencies and individuals as requested.

Qualifications and Education Requirements:

Bachelor’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS five years of direct service experience with the developmentally disabled with at least two years in a supervisory, marketing, and/or project management capacity

OR

Associate’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS seven years of direct service experience with the developmentally disabled with at least four years in a supervisory, marketing, and/or project management capacity

Essential Job Functions:

+ Physical demands and Exposure Risk outlined on attached form (A)

+ Mental Requirements:

The ability to perform critical thinking and complex problem-solving skills, write in clear, organized manner, show good judgment, independent action, prioritizing, following directions. Works independently, as well as cooperatively, with others. Be approachable, enthusiastic and meet job-related tasks accordingly

+ Human Relations Skills:

The ability to communicate with individuals in a positive manner, both oral and written, serve as an appropriate role model to co-workers and program participants. Receive supervision instruction in a positive manner. Adhere to agency’s policies, procedures, rules and regulations. Maintains a professional attitude and appearance at all times.

+ Equipment Operation:

The ability to operate medical equipment such as nebulizers, suction devices and the like; ability to operate office equipment, such as computer, copier, fax machine, and laminator

Agency Principles:

+ All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.

+ Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.

+ Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is EXEMPT from the overtime requirements of the Fair Labor Standard Act.

The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job Details

Job Family Arc Erie

Pay Type Salary

Education Level Associate Degree

Travel Required Yes

Hiring Min Rate 65,000 USD