• Service Booking Agent

    Premier Truck Group (Springfield, MO)


    Winners Work Here!

     

    Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

     

    Who is Premier Truck Group?

     

    Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

     

    Why Join Our Winning Team?

    When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

    Employee Discounts

     

    Medical, Dental, and Vision Insurance

     

    Life Insurance

     

    Employee Assistant Programs

     

    Paid Holidays and Paid Time Off

     

    401k Plan with Employer Match

     

    Training

     

    Work-Life Balance

     

    Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

    Service Booking Agent Responsibilities:

    Close repair orders when repairs are complete

     

    Resolve and process all claims corrections and charge-backs daily

     

    Assist Customer Service Representatives with closing open repair orders

     

    Assist Customer Service Representatives and Service Technicians with questions

     

    Assist management with special projects, audits, reports, etc., as requested

     

    Maintain positive communications/relationships with service and all departments.

     

    Perform all other duties as assigned

    Service Booking Agent Requirements:

    Knowledge of trucking equipment installation and repairs

     

    Excellent verbal and written communication skills

     

    Demonstrated customer service skills

     

    Ability to read and comprehend written instructions and information

     

    Knowledge of automotive parts

     

    Two years of experience in an office position

     

    Ability to deal effectively, listen and communicate with all customers and co-workers

     

    Ability to operate all necessary office equipment

    Required Education

    High school diploma or the equivalent and two year related experience or equivalent combination of education and experience.

    Preferred Education

    2-4 year’s related experience and/or training; or equivalent combination of education and experience

    IND-SERVICE

    Ready to Join?

     

    Premier Truck Group is an equal opportunity employer.