• Desktop Analyst Associate

    Minnesota Visiting Nurse Agency (Minneapolis, MN)


    *_SUMMARY:_*

     

    We are currently seeking a*Desktop Analyst Associate*to join our team. This part time role will work 40 hours within a two week pay period (days), on-site.

     

    *Purpose of this position:*As a primary contact the Desktop Analyst Associate’s role is to support and maintain organizational computer systems, software and peripherals throughout their lifecycle. That includes installing,

    diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while

    ensuring optimal workstation performance.

     

    *_RESPONSIBILITIES:_*

    * Provides in-person and remote resolution of customer incidents and requests

    * Escalates unresolved incidents to appropriate teams as needed

    * Uses appropriate tools and technical knowledge/skill to troubleshoot, diagnose, and accurately resolve at first contact

    * Accurately records details of all incidents, tasks, problems, and timelines to the incident log. Obtains complete user information. Escalates to appropriate team if unable to resolve

    * Updates the knowledgebase regularly

    * Ensures the proper prioritization and escalation process of incidents to the appropriate teams

    * Communicates deadlines and consistently follows up with all end-users daily

    * Researches and participates in relevant training opportunities and resources

    * Participates in technical projects

    * Understands Hennepin Healthcare’s IT Security practices

    * Provides effective oral and written communication to management as requested

    *_QUALIFICATIONS:_*

    /*Minimum Qualifications:*/

    * 0 years of experience

    * Associates of Arts (AA) or Bachelor’s degree

    -OR-

    * An approved equivalent combination of education and experience

    /*Preferred Qualifications:*/

    * Experience with healthcare applications and environment

    /*Knowledge/ Skills/ Abilities:*/

    * Demonstrates technical skill, knowledge and competency of printers, print drivers, spoolers and print servers

    * Critical thinking and problem-solving skills

    * Interpersonal skills and the ability to communicate with management, peers and customers via reports, email, or verbal updates

    * Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes

    * Adaptable to changing priorities, tasks, and work schedules to meet customer service standards

    * Excellent customer service focus, including escalation handling and resolution

    * Ability to manage multiple priorities and deadlines

    * Effective written and verbal communication skills

    * Employs active listening skills

    * Must be a self-starter, able to work under pressure and be flexible in setting priorities

    * Ability to maintain a calm disposition and to react quickly, logically, and effectively under pressure

    * Virtual Desktop

    * Experience utilizing enterprise workstation management tools

    * Experience configuring and troubleshooting network connectivity

    * Experience configuring and troubleshooting a variety of computing devices and applications as requested by a customer

    **Title:** *Desktop Analyst Associate*

    **Location:** *MN-Minneapolis-Downtown Campus*

    **Requisition ID:** *251448*