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This is a *Full-Time* position (80 hours per pay period) with a Monday - Friday, 9:30AM - 6PM, schedule located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

*Why join Scripps Health?*

At Scripps Health, your ambition is empowered and your abilities are appreciated:

* Nearly a quarter of our employees have been with Scripps Health for over 10 years.

* Scripps is a Great Place to Work Certified company for 2025.

* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

* Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.

* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.

* Responding to customer billing and payment inquires.

* Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

* Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.

* Initiating and validating referrals/authorizations.

* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

*Required Qualifications:*

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems.

*Preferred Qualifications: *

* 1 or more years of experience customer service or healthcare/medical office environment preferred.

* Able to adapt, prioritize and meet deadlines.

* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

**Job:** **Business Office*

**Organization:** **Scripps Coastal Medical Center*

**Title:** *Patient Service Representative - Call Center - 4S Ranch*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS COASTAL MEDICAL CENTER - ADMINISTRATION*

**Requisition ID:** *252004981*