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Position Summary:

The IT Support Analyst Intern will identify and solve common, recurring issues and escalate as appropriate. This role may have to travel between our distribution centers and provide support for business-critical applications and devices. This position will also be responsible for the supporting, implementing and enforcement of Martin Brower IT policies, and will interact with Corporate and Global IT support and resolution teams daily. This entry-level position involves working closely with senior security staff to implement remediation strategies and support ongoing security initiatives. The ideal candidate will have a strong understanding of IT security principles, excellent problem-solving skills, and a passion for continuous learning.

Position Responsibilities may include, but not limited to:

+ Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish.

+ Learn and keep up to date with rapidly changing business applications and hardware, as well as participating in decision making for purchasing and implementing hardware and software.

+ Monitoring and troubleshooting standard, aligned infrastructure, including:

+ Personal computing devices (laptops, desktops, etc.)

+ Network equipment (switches, routers, and access points)

+ Material handling equipment (MHE) technology

+ Handheld device support (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.)

+ Printers (laser, thermal, line, copiers, etc.)

+ UPS units

+ Assist in the identification of security vulnerabilities and weaknesses through regular security assessments and audits.

+ Support the remediation of security issues by working with IT teams to implement fixes and patches.

+ Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership.

+ Work effectively across multiple corporate functions including business, engineering, operations, and manufacturing.

+ Leverage recurring incident and ticket metrics to identify recurring and actionable issues.

+ Creation of training documents, if necessary, and training of peers and end-users.

+ Maintain awareness of IT trends, technology, and regulations that could impact company and identify risks and issues.

+ Assist in the preparation of reports on security status and remediation progress for management review

+ Interact and manage incidents with 3rd party vendors for support.

+ Independently run small projects, leading application, infrastructure, and business resources utilizing the SDLC model including resource and budget management.

+ Demonstrate self-confidence while showing respect and support to others.

+ Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers to advance system efficiency and overall IT perception and support.

+ Other projects or duties as assigned.

Required Education and Experience:

+ High School Diploma /General Education Diploma and currently pursuing a Bachelor’s degree or Master’s degree with 0 to 1 years of general work experience

+ Must be legally authorized to work in the United States. The Company will not sponsor applicants for work visas

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.