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42229BR

Extended Job Title:

Senior Specialist

Position Description:

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Requisition ID:

42229BR

Optional Attachments:

Recommendation/Referral

Travel Required:

Up to 25%

Major/Essential Functions:

1. Resolve Student Account Issues Investigate and resolve customer billing or service complaints via phone, face to face or email by analyzing account details, communicating with students or parents, and implementing appropriate resolutions. Maintain thorough records of all customer interactions in TeamDynamix, including inquiries, complaints, and actions taken

2. Process Student Payments and Billing Determine appropriate charges for services, collect payments or deposits, and arrange billing as needed. Set up payment arrangements for prior term balances (up to 12 months) as appropriate, ensuring accuracy and compliance with departmental policies. Ensure accuracy and completeness of financial transactions and documentation

3. Coordinate with External Collection Agencies Serve as the primary liaison to third-party collection agencies. Provide detailed account breakdowns, respond to agency inquiries, and post payments received to student accounts. Maintain records of collection activities

4. Process Returned Payments Track, post, and reconcile unpaid returned checks. Notify affected students and initiate follow-up procedures to facilitate resolution. If the returned payment remains unpaid within 5 business days of the applicable term, notify the appropriate Assistant Managing Director for review and potential student cancellation

5. Support Prior Term Loan Processing Assist with application intake, eligibility determination, and documentation for Prior Term Loans. Track outstanding balances and follow up with students as necessary. If a loan remains unpaid within 5 business days of the applicable term, notify the appropriate Assistant Managing Director for review and potential student cancellation

6. Manage Mail-in Payments Log and secure all incoming mail-in payments to Student Business Services, ensuring compliance with SBS policies. Prepare daily payment reports and coordinate with the Cashiering team, Third Party Supervisor, or Scholarships Office for accurate posting. Obtain review and sign-off on the report when handing off checks to ensure proper documentation and accountability

7. Support Departmental Initiatives & Special Projects Perform other duties as assigned to support Financial Resolutions operations and departmental goals

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

Monday-Friday 8:00 A.M. to 5:00 P.M. Some overtime required.

Work Location:

Lubbock

Preferred Qualifications:

1. Excellent listening skills and the ability to ask probing questions and understand concerns

2. Be able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

3. Ability to work closely with other departments and staff members

4. Outstanding verbal and written communication skills

5. Call Center Experience

6. Be customer service orientated

7. Experience with Banner by Ellucian

Department:

Student Business Services

Required Attachments:

Professional/Personal References, Resume / CV

Job Type:

Full Time

Shift:

Day

Required Qualifications:

High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Job Family:

Finance

Job Sub Family:

Student Financial Services

Annualized Pay Range:

$34,100 - $44,300 - $54,600

Hourly Pay Range:

$16.39 - $21.30 - $26.25