• Part Time - Client Services Coordinator

    Publisher's Circulation Fulfillment (NJ)


    Part Time - Client Services Coordinator

    Job Details

    Job Location

     

    7031 Virtual NJ - New Jersey, NJ

     

    Salary Range

     

    $17.00 - $17.00 Hourly

    Description

    WORK SCHEDULE: Sat, Sun, Mon, Tue, Wed 4:30am - 9:30am

    Job Summary

    Ensure all client data files are received and processed as scheduled. Analyze data to make sure that the data integrity goals are met and maintained. Prepare and maintain reports as needed. Communicate with all internal and external clients as needed to facilitate problem resolution.

     

    Essential Functions & Responsibilities

     

    + Enter appropriate data into databases accurately and timely

    + Cleanse and adjust address information related to product distribution

    + Monitor automated processes for all clients on a daily basis

    + Validate information within client files based on system generated notifications

    + Communicate with clients on a regular basis concerning any issues as they arise.

    + Assist in troubleshooting and solving problems for internal and external clients and perform any follow-up work as required

    + Reconcile client data versus stored data as needed

    + Understand the company’s technology landscape and how each piece integrates with the others

    + Understand and use all systems within the Client Services department (CIS, SAP, TDS, etc.)

    + Understand all relevant data and communicate knowledgeably on it to internal and external clients

    + Keep up with various changes in the data sets and retain knowledge on processes and functionality

    + Other duties as assigned.

    Qualifications

    Essential Qualifications

    Competencies

     

    Action Oriented

     

    Listening

     

    Functional / Technical Skills

     

    Customer Focus

     

    Problem Solving

     

    Integrity and Trust

     

    Technical Learning

     

    Knowledge, Skills & Abilities

     

    Technical and Functional

     

    + Critical thinker with strong analytical skills

    + Comprehensive knowledge of Excel required, MS Access is a plus

    + Ability to multi-task and work in a fast paced environment

    + Flexible and energetic. Very personable and works well under pressure

    + Excellent verbal communication and interpersonal skills

    + Ability to use retained knowledge of department processes to problem solve and troubleshoot

    + Works well in a team environment

    + Strong organizational and communication skills required

     

    Working Environment

     

    + Ability to meet deadlines and attendance standards.

    + Ability to work weekends and early morning hours.

    + Ability to work in office environment.

    + Ability to work within safety guidelines.

     

    Experience, Education and Certifications Required

    Experience Required

    + 1 year experience with Excel and Data manipulation

     

    Required Educational Level/Licenses

     

    + Requires high school diploma or equivalent.

    IND2