• Customer Success Manager

    CommScope, Inc. (Catawba, NC)


    Customer Success Manager

     

    Req ID: 78544

    Location:

    Catawba, North Carolina, United States

    Job Summary:

    In our “always on” world, meaningful work matters. We’re seeking a sales-savvy Customer Success Manager to partner with Field Sales and our channel ecosystem (distributors, installers, integrators, consultants) to grow CommScope’s Broadband business. You’ll run quotes and project pricing in Microsoft Dynamics, coordinate orders and logistics via SAP, and deliver an excellent customer experience from onboarding through renewal and expansion. **This role is based in Catawba, North Carolina, United States — Onsite, 5 days/week.**

    Key Responsibilities:

    + Partner with Field Sales/Channel to position solutions, create quotes/RFP responses in **Microsoft Dynamics** , and accelerate deals.

    + Own post-sale success—onboarding, QBRs, renewals/expansion—while presenting clear customer KPIs (delivery, quality, order management).

    + Orchestrate forecasting, SAP order management, and logistics to achieve **on-time, in-full (OTIF)** delivery.

    + Maintain accurate pipeline/forecast in Dynamics; lead regular cross-functional updates and resolve blockers quickly.

    + Track competitive activity (products, pricing) and advise value-based pricing/cross-references to CommScope solutions.

    + Deliver targeted enablement/training by partnering with BU, Sales, Engineering, Manufacturing, and Shipping.

    Requirements

    + Associate’s degree (or higher) **and/or 7+ years** in Customer Success, Account Management, Sales Ops, or Program/Project Mgmt in B2B networking/telecom/hardware.

    + Hands-on **Microsoft Dynamics** (quotes/pricing) and strong **Excel** ; **SAP/ERP** experience preferred.

    + Experience working with **Salesforce software is a plus.**

    + Excellent communication, negotiation, and executive-level presentation skills.

    + Proven record supporting quota-carrying teams, improving quote cycle time, forecast accuracy, and renewals/expansion.

    + Organized self-starter who can manage multiple priorities and lead cross-functional cadences onsite, 5 days/week.

     

    Our salary ranges consider various factors, including but not limited to benchmarking by independent third-party consultants, skills, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with outstanding experience and a demonstrated history of successful performance.

     

    What happens after you apply?

     

    Learn how to prepare for next steps at our careers site: https://careers.commscope.com/how-we-hire .

     

    Why CommScope?

     

    We enable the networks that power how the world lives, works, and learns—from 5G and Wi-Fi to fiber and IoT. With unmatched expertise across copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for tomorrow.

     

    CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you need an accommodation for the application or interview process, please contact **[email protected]** . Learn more about our EEO policy at https://jobs.commscope.com/eeo

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