• Manager, Retail Injury & Liability Claims (Team…

    Walgreens (Deerfield, IL)


    Job Description:

    Job Summary

    Responsible for overseeing high-impact programs that drive operational efficiency, employee experience, and risk mitigation across the chain. Manages a team and leverages cross-functional stakeholders to develop, implement, and enhance critical business programs, ensuring alignment with the company strategy and continuous improvement. Plays a key role in advancing vendor collaboration, program governance, and process innovation to improve both customer and team member outcomes.

    Job Responsibilities

    + Leads the execution and continuous improvement of large-scale programs including team member and customer care, incident intake and reporting.

    + Serves as a cross-functional liaison, building formal frameworks and methodologies to enhance stakeholder engagement and ensure seamless execution of initiatives.

    + Collaborates with internal business partners like Legal, Operations, Safety, and Insurable Risk, as well as external business partners, to deliver enterprise-wide solutions that support team member's well-being, compliance, and operational excellence. May lead a cooperative effort among members of a project team.

    + Manages and works on issues of a diverse scope, where analysis of the situation or data requires evaluation of a variety of factors, including an understanding of current business trends to identify gaps, develop actionable strategies, and deliver measurable improvements in program performance. Provides advanced expertise and knowledge in complex areas of specialization.

    + Develop and implement procedures that improve organizational performance. Submits ideas that support the achievement of innovative goals. Implements innovative processes or changes that support the goals of the function or department.

    + Outlines specific objectives and processes that are focused on generating innovative solutions to business problems.

    + Manages, develops, and controls departmental budget and ensures alignment of resources to meet business goals.

    + Represents the department in leadership meetings, providing updates on program performance, key metrics, and opportunities for strategic alignment.

    + Develops and mentors staff through onboarding, open communication, training and development opportunities, and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

    About Walgreens

    Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

     

    **Job ID:** 1649653BR

    **Title:** Manager, Retail Injury & Liability Claims (Team Members & Customers)

    **Company Indicator:** Walgreens

    Employment Type:

    **Job Function:** Retail

    **Full Store Address:** 104 WILMOT RD,DEERFIELD,IL 60015

    **Full District Office Address:** 104 WILMOT RD,DEERFIELD,IL,60015-05121-01104-2

    External Basic Qualifications:

    + Bachelor's degree and at least 2 years of experience in operational efficiency, employee experience, and/or risk mitigation OR a high school diploma/GED and at least 5 years of experience in operational efficiency, employee experience, and/or risk mitigation

    + Knowledge of medical liability, incident reporting, and risk assessment

    + Experience with intake and documentation of liability claims or adverse events

    + Knowledge of of legal and regulatory compliance in a retail or healthcare setting

    + At least 1 year of direct leadership, indirect leadership and/or cross- functional team leadership.

    + Willing to travel up to 15% of the time for business purposes (within state and out of state)

    Preferred Qualifications:

    + MBA/Master's Degree

     

    We will consider employment of qualified applicants with arrest and conviction records.

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