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All the benefits and perks you need for you and your family:

- Flexible contract assignments available

- Travel directly with AdventHealth, no 3rd party agency involved

- We will assist to extend you at the same facility or find another assignment within our system

- Easily convert over to permanent staff member if interested

- Competitive Premium Pay Rate.

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

AdventHealth StaffFlex employees are valued team members of AdventHealth who also want the flexibility to work contract assignments at one facility or float within multiple hospitals in 9 states. A perfect fit for individuals who want the freedom to travel but believe in our mission, StaffFlex provides team members the opportunity to work across various units!

**Schedule:** Full Time

**Shift** : Days

The community you'll be caring for: AdventHealth Corporate

_Virtual-Remote_

The role you'll contribute:

Care Advocacy is a digital service that focuses on aiding patients in their healthcare journey. The Care Advocate Supervisor role specifically requires a dynamic and versatile individual with exceptional critical thinking abilities, strong written communication skills, and experience in team leadership and patient care and/or customer service. The Care Advocate Supervisor is responsible for a team of direct reports, providing guidance, support, and mentorship to ensure the delivery of high-quality patient care services and service standardization. Care Advocate Supervisors are responsible for leading efforts in addressing multiple patients' needs daily, both efficiently and effectively, ensuring the highest level of satisfaction and outcomes. This requires the Care Advocate Supervisor to work closely with other departments within AdventHealth to coordinate care.

The value you'll bring to the team:

+ Acts as a vital connector and communicator between the consumer and AdventHealth primarily through digital communication

+ Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships

+ Leverage change management tools to support adoption of new processes and other changes within the Care Advocacy service, promoting a positive and supportive culture

+ Build and maintain relationships with healthcare provider practices and leaders within other parts of the organization, with the goal of building a strong reputation and value proposition for Care Advocacy within AdventHealth

+ Review of Care Advocate work including real time monitoring of CA/patient communication to ensure Care Advocacy standards and workflows are being followed and coverage is seamless

The expertise and experiences you'll need to succeed** **:

+ **Minimum qualifications** :

+ Associate Preferred

+ 5 Work Experience Required

+ Bilingual in English and Spanish (spoken and written)

+ Strong service skills and ability to provide sensitive communication effectively across multiple situations and personality types.

+ Planning and organizational skills, with emphasis on documenting appropriately

+ Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion

+ Ability to learn and navigate in a virtual messaging and data platform

+ Ability to work cross-functionally

+ Computer skills in Microsoft Office (Outlook, Word, Excel)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Quality/Clinical Effectiveness

**Organization:** AdventHealth Corporate

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25029565

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.