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Car Sales In-Store Support Manager will report to the Director, Finance & Training. This role will support various stores on the path to growth by implementing best practices in sales, customer service, inventory management, finance, paperwork, compliance and training. The ideal candidate will act as a coach and mentor to dealership staff, helping to drive performance and ensure operational excellence. This role requires extensive travel.

What You’ll Do:

+ Lead and support dealership sales teams to meet or exceed sales targets while delivering outstanding customer experiences.

+ Train and implement effective sales processes and strategies across locations.

+ Ensure compliance with all regulatory standards and internal policies.

+ Promote a collaborative and high-performance work culture through coaching and professional development.

+ Drive improvements in dealership productivity, product penetration, and finance income.

+ Train Sales Managers on inventory management and reconditioning workflows.

+ Complete deal packages with no missing documents

+ Coach F&I Managers on product knowledge, menu selling, objection handling, and contract/documentation processes.

+ Guide Sales Managers on effective desking procedures.

+ Train sales staff on the dealership’s “Road to a Sale” process.

+ Assist in recruiting top talent for front-end variable operations.

+ Foster strong cross-functional relationships to support team success.

+ Champion customer service excellence to maintain top-tier Net Promoter Scores (NPS).

What We’re Looking For:

+ Proven experience (+5 Years) in automotive sales and finance is required.

+ Strong leadership and team development skills.

+ Excellent communication and interpersonal abilities.

+ Proficiency in dealership management systems and Microsoft Office Suite.

+ Willingness to travel regularly to dealership locations.

+ Previous HCS Management experience a Plus

+ Must be proficient in the use of Microsoft programs and able to learn and apply other digital networks

+ Ability to collaborate with internal and external stakeholders across multiple functions and locations

+ Ability to influence

+ Flexible and adaptable; ability to work effectively in ambiguous situations

+ Results driven, ability to make decisions and help solve problems

+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

+ Ability to drive process and organizational change.

+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.

+ Ability to work under minimal supervision with a goal-oriented mindset.

+ Ability to see the big picture and leverage critical thinking and decision-making skills.

+ Excellent organization, time management, delegation, and prioritization skills.

+ Courageous leadership and accountability.

+ Travel will be assigned on project, on location for several weeks at a time - up to 70%

What You’ll Get:

+ Up to 40% off any standard Hertz Rental

+ Paid Time Off

+ Medical, Dental & Vision plan options

+ Retirement programs, including 401(k) employer matching

+ Paid Parental Leave & Adoption Assistance

+ Employee Assistance Program for employees & family

+ Educational Reimbursement & Discounts

+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

+ Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran