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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

+ Career development with an international company where you can grow the career you dream of.

+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

+ An excellent retirement savings plan with high employer contribution

+ Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.

+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

This **Global Product Owner, AI and ML** position can work **remotely within the U.S** .

As **Global Product Owner, Artificial Intelligence and Machine Learning** this position reports to the Director, Operational Automation and will be part of the Global Experience Operations (GXO) team in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience. This position is responsible for the overall strategy & roadmap for the defined product/service by taking a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive excellent customer-centric experience.

What You’ll Work On

+ Responsible as global product owner for customer experience’s Artificial Intelligence (AI) and Machine Learning (ML) solutions to drive agent efficiency/empowerment and achieve business objectives through increased customer value and cost savings

+ Within the overall customer experience vision, define the AI and ML strategy and long-term goals whilst keeping abreast with market trends, competition, and business objectives

+ Be the subject-matter-expert of our customers and business process to discover product and service solutions for complex problems best suited for traditional AI/ML, and Generative / Agentic AI

+ Support other customer experience product teams by serving as an SME to refine the art of the possible for enhancing products and services by incorporating AI and ML into their design

+ Translate roadmap and vision into actionable tasks with detailed features requirement documentation, backlog management, delivery timeline, and working closely with Global Business Solutions Managers and IT delivery partners to bring the product/service to life

+ Work seamlessly with other Global Product Owners, cross-functional partners to ensure consistency and alignment of purpose to attain the vision of unified and best-in-class customer experience

+ Act as a primary point of internal contact for strategic initiatives for AI and ML within the customer experience organization and routinely communicate product progress, updates and changes to stakeholders, leadership, and internal development teams

+ Work closely with Global Business Solutions Managers to adopt agile ways of working to rapidly innovate products/services

QUALIFICATIONS

+ Bachelor's Degree in Business or a related field such as Product Management, Design, Engineering, etc.

+ **6-12 years** of experience in driving end-to-end tech-based product development, with a proven track record of bringing a product from conception to market successfully

+ Deep understanding and experience in a similar role within the Medical/Consumer technology space

+ Experience working within a strong product team, ideally in an Agile environment, utilizing Scrum project management processes and/or the Product Operating Model frameworks

+ Proven experience with Python, ML libraries, LLM, RAG, prompt engineering, and other similar techniques

+ Strong analytical skills, able to collect, assess and derive insights from data to make decisions.

+ Action and solution-oriented; self-driven, pro-active and hands-on

+ Team-player who enjoys taking on accountability and connecting with people in an international team

+ Excellent communication skills in English and proficiency in a second language preferred but not a must

+ Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours

+ Travel up to 30% will be required

\#software

**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

The base pay for this position is $127,300.00 – $254,700.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email [email protected]