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Eaton’s ES AMER NAS division is currently seeking an OEM Account Engineer. This is a hybrid position and candidates for this role must reside within 50 miles of our Arden, NC location be considered for this position.

The expected annual salary range for this role is $82500.03 - $121000.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Primary Function Description:

Position Overview:

The Original Equipment Manufacturer (OEM) Account Engineer role provides Eaton’s strategic customers considering purchasing engineered to order products with technical features/benefits and product specifications/documentation as well as drawings.

In this function you will:

• Assist customers and field sales personnel in interpreting product specifications and drawings requirements (this presale stage is approximately 40% of the role’s time)

o For example: Powell Industries (Powell as a customer of Eaton) needs a quotation from Eaton for a Motor Control Center that will be installed at their IPA an oil refinery. The OEM Engineer reviews the specifications and uses Eaton’s proprietary Bid Manager software to configure it and determine internal components

• Assist customers after receiving the purchase order to ensure that all technical questions and possible changes to customer requirements have been accounted for, update Eaton’s electrical drawings as well as any additional costs from customer changes (this post sale stage is approximately 35% of the engineer’s time)

• Manage any customer reported quality issues by submitting a Customer Quality Management (CQM) to the warranty contact at the plant and follow up to ensure timely resolution (15% of this role’s time)

• Preview and provide technical feedback on product literature developed by product line

• Proactively communicate customer needs to the product lines to highlight market gaps and needs and make recommendations for product enhancements and offerings to stakeholders

• Develop a knowledge base of product information, help technically train and onboard new engineers on the team

• Provide external customer training on products, processes, and resources as appropriate

• Provide back-up for team members (Knowledge of multiple customer requirements)

• Document activities and customer/field communications through the Salesforce Customer Relationship Management (CRM)

• Manage profitability of orders by ensuring that Eaton realizes an expense for any changes initiated by the customer

• Generate and contribute to best practices; document and communicate best practices within team and/or site

• Effectively communicate product value proposition and product line strategies to our customers and sales engineers by recommending the appropriate products for the customers’ applications

What you’ll do:

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution

• Minimum three (3) years of customer-facing experience

• No relocation is offered for this position. All candidates must currently reside within 50 miles of Arden, NC to be considered.

Preferred Qualifications:

• Bachelor’s degree in Engineering or a technical field from an accredited institution

• Experience working with switchgear, controls or distribution products

• Working knowledge of electrical products such as low voltage, medium voltage components and assemblies

• Knowledge of customer specifications and electrical drawings

Skills:

Position Criteria:

• Possess excellent communication skills

• Must be able to work in the United States without corporate sponsorship now and within the future

• Exceptional organizational skills required for managing and organizing high volume of transactions (orders, specifications, drawings, technical issues, documentation, and emails)

• Demonstrate high proficiency in effectively supporting complex orders

• Develop, maintain and grow relationships with internal and external customers and sales engineers

• Possess excellent computer and digital tools skills, in addition to a strong work ethic, flexibility and a desire to actively contribute to the group’s success

• Ability to prioritize multiple tasks

• Strong product knowledge and professional presence

• Occasional travel to plants and customer sites required to effectively interface with NAS and customer engineering teams, and to participate in company-related projects, activities, or other job-related assignments; this will include customer witness tests (joining the customer at the manufacturing plant to energize the equipment and ensure that it is performing as it should before shipping to the customer site)

• Possess presentation/training skills to comfortably demonstrate Eaton’s product breadth and capabilities

• Attention to detail in all aspects of product configuration and pricing disciplines using pricing tools

• Strong knowledge of competitor capabilities, market conditions, and market channels; be able to share customer intelligence

• Provide training and mentoring to peers

• Ability to travel up to 10%

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.