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Job Description

THIS POSTING IS FOR TWO POSITIONS

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA’s properties and central office functions.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they’re in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Administrator of the Property Administration Training Unit, the Technical Trainer (Property Administration), is responsible for facilitating a variety of training courses designed to enhance the technical skills and knowledge of NYCHA employees, primarily but not exclusively Housing Assistants, Neighborhood Planners, and other administrative titles. This position focuses on training related to NYCHA standards and procedures specific to property management operations, property management supervision, and tenancy administration. The ideal candidate will play a key role in delivering high-quality professional development opportunities that ensure employees can perform their duties safely, efficiently, and in compliance with all relevant standards.

Responsibilities include, but are not limited to the following:

Create and deliver training on the following subject areas:

- General Property Administration – How to maintain a professional setting with regularly scheduled office hours in the property business office;

- Rent Collection/Legal Action – How to ensure timely collection of rent payments and ensure processing of documents for timely legal action for rent delinquents and holdover cases, and the data entries of related computer records; how to authorize requests for rent adjustments; obtain verifications and maintain computer files in accordance with NYCHA procedures.

- Annual Income Reviews – How to ensure the completion of annual reviews including the submission of non-verifiable cases via Seibel to Office of Tenancy Administration.

- Uncollected Accounts – How to ensure uncollected accounts are processed in the required timeframe as per NYCHA policy.

- Visual Assessments – How to ensure visual lead assessments are completed by trained staff and the appropriate repairs and follow up is conducted for all work orders in Maximo.

- Occupancy and Vacancy – How to ensure vacant apartments are prepared in accordance to policy and procedures and are available for occupancy; how to maintain records of assigned units’ status in Tenant Turnover Log (TTL).

- Procurement – How to maintain sufficient materials, services and staffing to complete apartment, corrective maintenance, preventive maintenance repairs timely and consistently; ensure all steps to procure goods and services are followed in accordance to NYCHA procedures.

- Safety & Security – How to follow safety guidelines to ensure safety and security of residents and staff.

- Repair/Work Orders – How to ensure resident repair requests are responded to within prescribed guidelines; coordinate the completion of repairs, and close work orders in accordance with established procedures.

- Property Maintenance – How to conduct property inspections, which include move-ins, housekeeping, and grounds to assure adherence to established satisfactory standards.

- NSPIRE – How to formulate and implement a plan for successful NSPIRE inspections and corrective action plans within the required timeframe in accordance with NYCHA policies and procedures.

- Resident Engagement – How to facilitate resident engagement to ensure compliance with HUD regulations.

- Staff Supervision/Training – How to develop and secure training, supervise and discipline staff as appropriate; participate in pre-employment interviews and hiring processes.

- Reporting – How to ensure the timely and accurate submission of various management reports as needed.

- Special Projects - Serving as a subject matter expert on property administration training; lead or participate in special projects as necessary.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Assistant Housing Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:

1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.

2. For NYCHA employees, this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.

3. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.

4. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

5. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ASSISTANT HOUSING MANAGER (HA) - 80205

Qualifications

1. A baccalaureate degree from an accredited college, and one year of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least 150 apartments, including overseeing the performance of duties such as: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

2. A four -year high school diploma or its educational equivalent, and five years of the full-time satisfactory experience as described in "1" above; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full time satisfactory experience. However, all candidates must have a four year high school diploma or its educational equivalent.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 54,209.00

Salary Max: $ 84,636.00