• Analyst-Customer Insights

    Lowe's (Mooresville, NC)


    Your Impact

     

    The Analyst, Customer Health will play a critical role in helping Lowe’s better understand and serve its customers. This role supports the Sr. Manager of Customer Health in deriving actionable insights from customer data to drive business strategies. The Analyst will be responsible for data analysis and visualization, incrementality measurement, and executive-level reporting. Success in this role requires both technical expertise and the ability to translate findings into clear, compelling narratives for diverse audiences.

    What You Will Do

    + Write SQL queries to extract and analyze customer data from enterprise databases.

    + Develop Power BI dashboards that deliver actionable insights to marketing and business partners.

    + Identify drivers of customer behavior using descriptive models.

    + Build customer segments using supervised and unsupervised classification models.

    + Deliver insights through briefs and PowerPoint presentations to guide executive decision-making.

    + Partner with cross-functional teams to ensure analysis aligns with strategic goals.

    Minimum Qualifications

    + Bachelor's Degree Accounting, Business, or related field 3-4 Years General professional work experience or equivalent experience

    + 2 Years Proficiency with Microsoft Office Suite (MS Excel and PowerPoint) and Spend Management systems

    Preferred Skills/Education

    + Experience with Python or other programming languages for data analysis

    + Experience in retail, consumer insights, or customer behavior analysis

    + Strong ability to manage multiple priorities in a fast-paced environment

     

    About Lowe’s

     

    Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

     

    _Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

     

    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.