• Complaint Management Specialist

    ManpowerGroup (Medina, NY)


    Our client, a leading organization in the medical device and pharmaceutical industry, is seeking a Complaint Management Specialist to join their team. As a Complaint Management Specialist, you will be part of the Quality Assurance department supporting complaint investigations and customer response processes. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

     

    **Job Title:** Complaint Management Specialist

    **Pay Range:** $22.00 to $24.00 per hour on W2

     

    What's the Job?

     

    + Handle and triage incoming customer complaints from internal and external sources

    + Gather necessary information for complaint investigations and determine reportability

    + Write technical investigation response letters to customers

    + Coordinate cross-functionally with R&D, Medical Affairs, Regulatory, and Manufacturing teams

    + Participate in continuous improvement activities such as CAPA and product improvement projects

     

    What's Needed?

     

    + Bachelor's degree in a relevant field such as English, Writing, or Paralegal studies

    + 2-5 years of relevant experience in a regulated industry, preferably in medical devices or pharmaceuticals

    + Strong understanding of FDA Quality System regulations and Medical Device Reporting (21 CFR 803, 806, 820, 211)

    + Excellent technical writing skills and ability to communicate complex concepts clearly

    + Proficiency with computer systems including Word, PDF, and complaint management tools like TrackWise

     

    What's in it for me?

     

    + Opportunity to work in a dynamic, fast-paced environment with a focus on quality and compliance

    + Potential for contract extension or permanent placement based on performance

    + Engagement with cross-functional teams and exposure to industry-leading practices

    + Development of valuable skills in complaint handling and regulatory compliance

    + Supportive team environment that values diverse perspectives and continuous learning

    Upon completion of waiting period consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.