• Systems Analyst

    Robert Half Technology (Hampton, NH)


    Description IT Systems Support Specialist

     

    We are seeking an energetic, customer-focused, and self-starting professional to support the efficiency and effectiveness of IT systems for end users and internal processes. This is an excellent opportunity for someone with 1–3 years of experience in IT systems support—or someone looking to grow into the role. We are willing to train the right candidate.

     

    Key Attributes

    Strong communication skills with the ability to explain technical concepts to non-technical users

    A collaborative mindset and a commitment to creating a positive team environment

     

    Detail-oriented with strong analytical and troubleshooting skills

    Primary Responsibilities

    System Support (65%)

     

    Own and resolve less complex system support tickets and inquiries in alignment with SLAs

     

    Collaborate with internal IT teams, vendors, and business partners to debug, build, and test system fixes or enhancements

     

    Serve as a liaison between vendors and business partners

     

    Maintain documentation including instruction manuals and knowledge base materials

     

    Participate in system testing (functional, integration, UAT) including planning, execution, and reporting

     

    Support audit compliance and cybersecurity initiatives

     

    Provide metrics and reporting on system performance and issue resolution

     

    Project Management (25%)

     

    Assist in managing cross-functional IT projects and initiatives

     

    Support requirements gathering and documentation of SMART goals

     

    Coordinate testing activities and ensure timely milestone completion

     

    Communicate project updates to stakeholders and leadership

     

    Promote positive team dynamics and stakeholder relationships

     

    Business Process Support (10%)

     

    Learn stakeholder operations and software systems to provide effective support

     

    Act as a consultant between stakeholders and software developers

     

    Identify lessons learned and contribute to process improvements across systems and departments

    Qualifications

    Bachelor’s degree in Computer Information Systems or related field (or equivalent experience)

     

    1–3 years of experience in IT support, systems support, or related roles (preferred but not required)

     

    Willingness to work onsite 1–2 days per week or as needed

     

    Familiarity with ITIL processes (preferred)

     

    Basic knowledge of system security, word processing, spreadsheets, databases, and business applications

     

    Experience with project management principles and successful project involvement

     

    Ability to communicate technical information clearly and patiently to non-technical audiences

     

    Experience in the utility industry is a plus

    Ethical, honest, and dependable with the ability to perform under pressure

    Excellent written and verbal communication skills Requirements System Analysis, Application Support, Microsoft SQL, HTML, Data Analysis, Cognos Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .