"Alerted.org

Description We are looking for a dedicated Customer Service Representative to join our team in Monterey, California. This position offers the opportunity to provide exceptional service to customers while contributing to the success of a non-profit organization. The role involves interacting with customers, processing transactions, and supporting event operations in a dynamic and collaborative environment.

Responsibilities:

• Handle credit card transactions accurately and efficiently during events.

• Guide attendees to festival areas and provide clear directions.

• Support event staff operations under the supervision of an onsite coordinator.

• Respond to inbound and outbound customer calls with professionalism and courtesy.

• Assist with order entry and ensure accurate data input.

• Deliver exceptional customer service to resolve inquiries and enhance customer satisfaction.

• Maintain a positive and helpful demeanor while interacting with diverse individuals.

• Uphold company policies and procedures while performing daily tasks.

• Collaborate with team members to ensure smooth event execution.

• Adapt to changing priorities and tasks in a fast-paced environment. Requirements • Minimum of 1 year of experience in customer service, preferably in a call center or event setting.

• Proficiency in handling cash transactions and processing payments.

• Strong communication skills, both verbal and written.

• Ability to manage inbound and outbound calls effectively.

• Familiarity with order entry systems and data accuracy.

• Proven ability to work collaboratively in a team setting.

• High school diploma or equivalent education.

• Flexible and adaptable to changing work environments and schedules. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .