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Overview

About M.C. Dean

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

The **Sprinkler Service Manager** is responsible for managing all aspects of sprinkler and fire protection service operations, as well as running small to medium size projects. This includes customer coordination, estimation, scheduling, walk-throughs, supervision of field staff, and ensuring successful delivery of service and project work. The role emphasizes operational efficiency, safety, adherence to high-quality standards, and customer satisfaction, while encouraging ongoing professional development and staying up to date with industry innovations.

Responsibilities

+ Oversee sprinkler service operations including maintenance, repairs, and upgrades.

+ Manage small to medium size sprinkler and fire protection projects from planning through completion.

+ Ensure projects are delivered on time, within budget, and in compliance with NFPA codes, local regulations, and company standards.

+ Uphold a high level of quality in all work performed.

+ Act as the primary point of contact for customers, maintaining strong relationships and addressing concerns.

+ Conduct site walk-throughs with clients to evaluate needs and present solutions.

+ Prepare and present accurate service proposals and project estimates.

+ Direct, schedule, and support sprinkler service technicians and project crews.

+ Provide leadership, mentoring, and performance management.

+ Ensure field staff have the proper training, resources, and adhere to safety policies.

+ Review customer requirements and develop cost estimates for service and project work.

+ Forecast labor, equipment, and material needs.

+ Support business development by assisting with bids and proposals.

+ Develop and maintain efficient service and project schedules.

+ Coordinate with procurement and vendors to ensure timely delivery of materials.

+ Monitor resource utilization and adjust schedules to maximize productivity.

+ Demonstrate strong multitasking skills by managing multiple priorities simultaneously.

+ Ensure all work is performed to company and regulatory standards.

+ Promote a culture of safety and enforce company safety policies.

+ Address and resolve any quality or safety issues promptly.

+ Pursue relevant industry certifications and encourage continuous professional development.

+ Stay interested in and informed about new industry technologies, standards, and best practices to keep the company competitive.

+ Maintain accurate records of service work and projects.

+ Report on KPIs such as schedule adherence, budget performance, and customer satisfaction.

+ Provide regular updates to company leadership on operational performance.

Qualifications

Education & Experience Required:

+ High School Diploma with 10+ years of experience

+ Associate’s degree with 8+ years of experience.

+ Bachelor’s Degree with 5+ years of experience.

+ Ability to obtain a secret Clearance.

Abilities:

+ Exposure to computer screens for an extended period of time.

+ Sitting for extended periods of time.

+ Reach by extending hands or arms in any direction.

+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

+ Listen to and understand information and ideas presented through spoken words and sentences.

+ Communicate information and ideas in speaking so others will understand.

+ Read and understand information and ideas presented in writing.

+ Apply general rules to specific problems to produce answers that make sense.

+ Identify and understand the speech of another person.