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OPERATIONS ANALYST II- 73005944

Date: Aug 29, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 859887

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST II- 73005944

Pay Plan: Career Service

Position Number: 73005944

Salary: $41,517.24 - $55,115.04 / annually

Posting Closing Date: 09/10/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Revenue

Child Support Program

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

Fort Myers, Naples, or Fort Lauderdale

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

JOB SUMMARY:

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

+ Completing Quality Assurance tasks and reviews

+ Providing guidance and feedback to team members

+ Assisting with Collaborative Monitoring

+ Completing special projects and case reviews

+ Initiating and responding to requests

+ Researching and resolving case issues

+ Gathering information and analyzing data

MINIMUM REQUIREMENTS:

+ Currently employed with the Florida Department of Revenue.

+ Two years of experience with a Child Support Program.

+ One year of experience performing quality reviews to ensure accuracy and timeliness.

+ One year of experience coaching, mentoring, or instructing others.

+ Two years of experience conducting research and analyzing information to make decisions.*

+ Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience. *

SUBSTITUTIONS:

+ *Relevant education may substitute for the required experience.

PREFERENCES:

+ Preference given to candidates with prior experience in the Admin Process.

SPECIAL NOTES:

+ Internal Agency Promotional Opportunity.

+ This position can be housed in any of the following Region 5 CSP service sites: Fort Myers (Lee County), Naples (Collier County), or Fort Lauderdale (Broward County).

+ This role is eligible for part-time or full time telework after you complete required training and reach an acceptable level of proficiency.

+ Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

+ Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.

+ Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.

+ Gaps of employment of 6 months or more must be addressed on the application.

+ Applicants who do not provide all necessary information, may not meet the requirements for this position.

SALARY: $41,517.24 - $55,115.04

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Naomi Johnston, (954) 809-6100,[email protected]

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

FT MYERS, FL, US, 33901 FORT LAUDERDALE, FL, US, 33315 NAPLES, FL, US, 31112 FT LAUDERDALE, FL, US, 33314 FT LAUDERDALE, FL, US, 33304 NAPLES, FL, US, 34109 NAPLES, FL, US, 34101 NAPLES, FL, US, 33962 FORT MYERS, FL, US, 33966 FT MYERS, FL, US, 33913 FT LAUDERDALE, FL, US, 33309 FORT MYERS, FL, US, 33919 NAPLES, FL, US, 34104 NAPLES, FL, US, 34112 NORTH FORT MYERS, FL, US, 33903 FT MYERS BEACH, FL, US, 33931 NAPLES, FL, US, 34103 NAPLES, FL, US, 34113 FORT MYERS, FL, US, 33994 NAPLES, FL, US, 34114 FORT MYERS, FL, US, 33916 FT MYERS, FL, US, 33905 FT LAUDERDALE, FL, US, 33311 NAPLES, FL, US, 34119 NAPLES, FL, US, 33327 FORT MYERS, FL, US, 33913 NAPLES, FL, US, 34102 NAPLES, FL, US, 34144 FORT LAUDERDALE, FL, US, 33301 FORT MYERS, FL, US, 33907 FORT MYERS, FL, US, 33912 FORT MYERS, FL, US, 33908 NAPLES, FL, US, 34108 NAPLES, FL, US, 34117 NAPLES, FL, US, 34120 FORT MYERS, FL, US, 33902 FT LAUDERDALE, FL, US, 33316

Nearest Major Market:Fort Myers

Nearest Secondary Market:Cape Coral