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Participates in planning, design, development, training, implementation, communication, maintenance/support, and evaluation of existing or new functionality related to assigned applications. Analysts supporting Epic will have or obtain Epic Certification in their primary application within three months of employment or transition to ITS. Obtaining and maintaining Epic Certification in primary and supporting applications is a mandatory job requirement unless exemption is granted.

Analyst II - Contributes to and participates in the selection/design, implementation, maintenance, and support of their assigned software applications using information technology, equipment, and processes used by PHS employees and customers. Serves as mentor for less experienced IT staff, providing assistance and guidance when required.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Planning/Design:

a. Participates with technical teams and vendors for the design of application infrastructure, hardware, storage, network requirements, security, integrations, viewing and workflow.

2. Development/Build:

a. Plans implementations and upgrades clinical systems.

3. Testing:

a. Ensures adequate testing, quality assurance and documentation of changes.

b. Ensure test scripts have been created, reviewed, updated to reflect proposed workflow solutions.

4. Training/Certifications:

a. Transfers knowledge and/or trains IT employees and advises end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes.

b. Support the training team by keeping trainers informed of new functionality and system changes.

c. Maintains required certifications.

5. Implementation:

a. Responsible for the activities like analysis and development, implementation, modification, and installation of low complexity systems in different operational environments.

b. Implement changes using documented procedures.

6. Communication:

a. Create and follow project plans.

b. Participate in team and cross-team meetings and maintain appropriate meeting records.

c. Communicates with customers, administration, and team members with regard to information technology and services.

d. Understand customer feedback and support data to optimize and resolve issues.

e. Attends regular customer and team department meetings as scheduled.

7. Maintenance/Support:

a. Monitors system performance and quality.

b. Plans for decommission of responsible applications when indicated.

c. Ensure solutions are cost effective, audit and security compliant. Versions are no less than -2 from current.

d. Support 24/7 on call on rotational basis.

e. Some travel may be required.

8. Other duties as assigned.

This position can be worked remote.

REQUIRED QUALIFICATIONS

II - Recommends a Bachelor’s Degree with clinical licensure. Analysts supporting Epic will have or obtain Epic Certification in their primary application within three months of employment or transition to ITS. Obtaining and maintaining Epic Certification in primary and supporting applications is a mandatory job requirement unless exemption is granted.

Skills:

II - Progressive knowledge of assigned clinical software applications and healthcare operations.

Certification: EPIC

PREFERRED QUALIFICATIONS

Education: Clinical licensure

Skills: IT background, effective oral, written communication, and follow-up skills. Strong interpersonal relationship skills. Task management and problem-solving skills expected. Project management and leadership experience desired. Requires strong self-motivation, interpersonal, and organizational skills. Strong desktop tool usage including Word, Excel, and PowerPoint. Self-motivated, detail-oriented, problem solver.

Years of Experience: 1-3 years of relevant clinical experience. Healthcare experience desirable.

License: Clinical

Salary Range: $57,200 - $139,256

We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

**Requisition ID:** 96450