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Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit's groundbreaking Virtual Expert Platform (VEP) is the future of customer and expert interactions on a grand scale. Imagine being at the heart of delivering over 800 million unique self-help interactions annually and guiding more than 25 million assisted contacts. The platform drives seamless, AI-powered Expertenabled experiences that transform how customers make financial decisions to enhance their prosperity.

With VEP, you will drive expansion of our reach beyond traditional support, into realms like Sales Transformation and tailored Mid-Market solutions, all while deploying AI-native technologies that redefine the industry standards. Your work will not only impact our robust $2 billion services business but also position you at the forefront of a technological revolution, transforming complex tasks into streamlined, dynamic solutions. This is more than a job; it's a chance to be part of a pioneering team dedicated to revolutionizing the financial landscape and driving substantial business growth through technology and expertise.

Dive into an environment where every challenge is an opportunity to innovate. We are looking for creative problem solvers who have strong program management experience with deep technical understanding in a platform context, customer empathy, strong execution capability, a track record of building strong business partnerships and delivering impactful business results. Unlock your potential and join us in harnessing AI to deliver exceptional service and drive success across our global community, as a Staff Technical Program Manager.

What you'll bring

• 10+ years of experience in technical program management leading well defined small-medium sized software development initiatives. SaaS experience / cloud native applications / backend reporting/data experience.

• Ability to influence at Vice President and Director level and build strong partnerships across organizations to deliver the best program outcomes.

• Strong understanding of software development approaches, architecture, and lifecycles. Experience with Agile methodologies is highly desired.

• Excellent organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment.

• Outstanding communication skills appropriate for executive-level audiences; ability to structure and communicate goals of program, relationship to business goals, and other relevant success criteria.

• Ability to gather, analyze, and utilize data to assess program progress, identify risks, and drive decision-making. Familiarity with data analytics and AI/ML concepts is a plus.

• Demonstrated ability to simultaneously understand and communicate the bigger picture while diving in to understand issues & risks to drive rapid resolution.

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience. PMP, Agile certifications or equivalent demonstrated practical technical program management experience is desired.

• PMP certification preferred

How you will lead

• Drive and own the program strategy including tying the business unit, portfolio and program strategy together. Use influence at executive and team level to help teams understand how the program fits into the overall strategy and accelerates outcomes.

• Prioritize initiatives within the program and surface risks and trade-offs as well as recommendations to the stakeholders.

• Foster a culture of collaboration and open communication, effectively navigating organizational change and driving continuous improvement.

• Develop and communicate high quality program plans, execute rigorously, tracking and reporting status and driving risk to closure in partnership with wide-ranging audiences visually communicating goals of program, relationship to business goals, and other relevant success criteria.

• Define and implement program management best practices, coach and mentor other program managers, and contribute to the growth of the program management community.

• Lead cross-functional dependency management for assigned programs.

• Breakdown and organize the program into manageable pieces that can be delegated or individually owned.

• Drive the status and reporting structure in a manner that is consistent with both Agile principles and the needs of the program.

• Develop decision-making principles and recommendations for decisions.

• Identify risks, develop a risk mitigation plan and gain buy-in from stakeholders.

• Possess deep expertise in software development methodologies and apply them effectively to programs.

• Use data, principles and risk mitigation to assess progress to plan.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $193,500.00 - 262,000.00Southern California $182,500.00 - 247,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.