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Guest Services Rep

Q Casino + Resort

1 Positions

ID: 216751

Posted On 09/09/2025

Job Overview

Job Details

Job Location

Q Casino Resort - Dubuque, IA

Salary Range

$15.00 Hourly

Job Shift

Any

Description

Q CASINO

POSITION DESCRIPTION

GUEST SERVICES REP

BASIC FUNCTION

Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintains check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Guest Services Supervisor

b) Supervises: N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

+ Responsible for knowing and carrying out internal controls.

+ Exchange cash with employees and customers.

+ Cash payroll checks for employees.

+ Cash personal checks, cash advance vouchers and traveler check’s for customers.

+ Operates jackpot computer, check cashing computer.

+ Dispatches slot employees to machines requiring fills and needed jackpots.

+ Processes table game fills

+ Processes W2-G’s for jackpots.

+ Provides other departments with cash exchanges.

+ Balances an impress bank of $20,000 to $100,000

+ Calls for security escorts.

+ Verifies banks.

+ Notifies surveillance of large payouts.

+ Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.

+ Handouts and collects banks for other departments.

+ General housekeeping of guest service center.

+ Responsible for keys.

+ Follow proper hand clearing techniques.

+ Check for state self-exclusion

+ Process guest applications and issue membership card

+ Process vouchers for point redemption

+ Make announcements over PA system

+ Demonstrate and explain slot card procedures

+ Act as a backup to the switchboard-answer phone calls

+ Assist with giveaways and promotions

+ Conduct data entry of mailing lists

+ Process show tickets

+ Sell and redeem gift cards

+ Assist with bus groups

EDUCATION, TRAINING AND EXPERIENCE

+ High School diploma

+ Prior cash handling experience preferred.

+ Prior guest service experience preferred.

+ Basic Computer knowledge required

STANDARDS OF PERFORMANCE

+ Read and comprehend internal controls.

+ Good math skills.

+ Good communication skills.

+ Basis computer skills

+ Good cash handling experience.

+ Knowledge of guest service operations.

+ Ability to use computer.

+ Accuracy with money handling skills and paperwork completion.

+ Ability to speak clearly over hand held radio.

+ Ability to handle busy work environment.

+ Decision making ability (know when to do buy and what to request for buy/ inventory control).

+ Ability to use and read calculator.

+ Must follow internal controls and department policies.

+ Ability to demonstrate proper hand clearing techniques.

MENTAL AND PHYSICAL REQUIREMENTS

+ Lifting up to 25 lbs.

+ Standing for long periods of time.

+ Talking

+ Stooping, kneeling, crawling, reaching, walking, pushing, pulling

WORKING ENVIRONMENT AND CONDITIONS

+ Inside work.

+ Stressful work environment

+ Loud noise levels

+ Exposure to cigarette smoke

EQUIPMENT AND TOOLS

a) General office equipment including, but not limited to:

+ Calculator

+ Computer

+ Currency Counter

+ Check cashing equipment

+ Cash Advance

+ Embosser

+ Telephone

+ Radio

Primary Contact

305175

Elizabeth Goedken

Human Resources Generalist, Human Resources

563-585-2955

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Casino

Customer Service

Housekeeping/Janitorial

Security

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

1202

Job REQ #

216751

\# Positions

1

Start Date

20250909

End Date

20251010

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Q Casino + Resort

About the Company

**Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**