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Patient Access Representative

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Principal Accountabilities: (including but not limited to)

+ The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system

+ Securing accurate information,

+ Interpreting and communicating patient responsibility

+ Obtaining accurate patient identification is essential for the financial and operational success of the organization

+ Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner

+ Attempting to resolve customer questions and concerns

+ Adapting to changes in the work environment

+ Meeting shift expectations

+ Handling challenging customers

+ Obtains and verifies patient information for registration

+ Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims

+ Requests payment of financial dues from patient or guarantors

+ Obtains federally required and hospital related consents in a timely manner

+ Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.

+ Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations

+ Performs other related duties as assigned

Schedule:

+ Per Diem, Days

+ Every Other Saturday Flex 6a-3p

Required:

+ HS Diploma or equivalent

+ Ability to lift more than 25lbs if needed

Preferred:

+ Customer service experience

+ Electronic Medical Record (EMR) experience, preferably EPIC

Relevant Experience:

+ Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

+ Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

+ Life & AD&D Insurance.

+ Short-Term and Long-Term Disability (with options to supplement)

+ 403(b) Retirement Plan: Employer match, additional non-elective contribution

+ PTO & Paid Sick Leave

+ Tuition Assistance, Advancement & Academic Advising

+ Parental, Adoption, Surrogacy Leave

+ Backup and On-Site Childcare

+ Well-Being Rewards

+ Employee Assistance Program (EAP)

+ Fertility Benefits, Healthy Pregnancy Program

+ Flexible Spending & Commuter Accounts

+ Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.