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Transition Coordinator – New York State Opportunity Promise (NYSOP)

POSITION DETAILS

The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students’ intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member’s ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC’s motto speaks to this shared sen

The Transition Coordinator will serve as a dedicated support professional for adult learners aged 25–55 enrolled through the New York State Opportunity Promise (NYSOP) program. This position is central to guiding students through the college entry process, onboarding, and academic adjustment to promote retention and persistence toward degree completion. The coordinator will ensure these students experience a smooth transition into higher education by providing high-touch support and connecting them with the appropriate campus and community resources.

RESPONSIBILITIES:

• Serve as the primary point of contact for NYSOP participants from the point of admission through the first year of enrollment.

• Coordinate pre-enrollment activities including program orientations, initial advisement, financial aid counseling, and prior learning assessment referrals.

• Develop and implement individualized onboarding plans in collaboration with admissions, financial aid, advisement, and academic departments.

• Identify and address barriers to enrollment and persistence for adult learners (e.g., child care, transportation, scheduling, technology).

• Monitor student progress through the first 24 credits, offering timely interventions and referrals to academic, wellness, and support services.

• Collaborate with Enrollment Management, Student Affairs, Career Development, and Academic Affairs to create seamless transition pathways.

• Facilitate adult learner workshops focused on college readiness, time management, financial literacy, and career planning.

• Track and report program engagement, milestones, and outcomes to ensure compliance with NYSOP grant objectives.

• Support the coordination of cohort engagement activities to build peer connections and a sense of belonging among NYSOP students.

• Assist with marketing, recruitment, and communication efforts tailored to adult learners and returning students.

QUALIFICATIONS

Minimum Requirements:

+ Bachelor's Degree required.

Preferred Qualifications:

+ Master’s degree in education, counseling, higher education, or related field strongly preferred.

+ At least two (2) years of experience working with non-traditional, adult, or underrepresented college student populations.

+ Demonstrated understanding of the challenges faced by adult learners in higher education.

+ Strong organizational skills and ability to manage multiple priorities.

+ Excellent interpersonal, written, and verbal communication skills.

+ Commitment to equity, inclusion, and student-centered service.

+ Familiarity with CUNY systems such as CUNYfirst, DegreeWorks, Navigate, and EAB.

+ Bilingual abilities in a language commonly spoken by BMCC’s adult student population.

+ Experience designing workshops or trainings for adult learners.

+ Knowledge of community-based resources, prior learning assessment (PLA), and career pathways for adult students.

CUNY TITLE OVERVIEW

Supports student enrollment activities and processing.

- Provides direct student services and works collaboratively with other units to support registration, payment, and related activities

- Conducts workshops on enrollment management services and processes

- Counsels students, staff and faculty on academic registration, admissions, testing, and related processing

- Manages student information databases and resolves issues with student records and transactions

- Ensures compliance with college, Federal, and New York State regulations and policies

- Creates and updates content for web pages, bulletins, and other media to ensure effective communications to students and campus community

- May supervise clerical and/or part-time staff and coordinate work schedules

- Performs related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary range is $74,754 - $79,784; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30939&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service–>Careers

CLOSING DATE

September 23, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30939

Location

Borough of Manhattan CC