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COMMUNITY SERVICE INSPECTOR

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COMMUNITY SERVICE INSPECTOR

Salary

$1,781.70 - $1,981.48 Biweekly

Location

5500 McCarty

Job Type

Full Time

Job Number

36907

Department

Houston Public Works

Opening Date

08/14/2025

Closing Date

9/23/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: Transportation and Drainage Operations/Support Services Branch

Reporting Location: 5500 McCarty*

Workdays & Hours: TBD*

* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Investigates all service requests and creates work orders as needed within established deadlines. Completes minor repairs (i.e. replace missing asset covers, small debris removal, install temporary barricade, etc.) Utilizes new computer technology, i.e. iPads, tablets, and mobile applications. Performs inspections, identifies problem areas and recommends solutions. Meets with the general public, civic groups, contractors, technical professionals and businesses to respond to inquiries and resolve problems. Performs record keeping activities to maintain filing systems, reports and documentation. Prepares and submits various technical reports.

WORKING CONDITIONS

This position routinely requires lifting of moderately heavy items up to 40 lbs. and/or very long periods of walking on rough surfaces on a routine basis.

This is a Houston Public Works Emergency Management position at the Tier I Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS

One year of experience related to customer service or an area of inspection to be performed is required.

LICENSE REQUIREMENTS

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving. (AP 2-2).

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes

This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.

If you need special services or accommodations 832-395-2976 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please select the best scenario below that describes your level of education:

+ Less than High School diploma/GED

+ High School Diploma/GED and less than 18 months of specialized education or training

+ High School Diploma/GED and 18 months of specialized education or training

+ Associate's degree

+ Bachelor's degree or higher

02

Which best describes your VERIFIABLE customer service or an area of inspection experience?

+ None

+ Less than 1 year

+ 1 year but less than 2

+ 2 years but less than 3

+ 3 years or more

03

Do you have valid/current driver's license?

+ Yes

+ No

+ My license is presently restricted, suspended or revoked.

04

How many years of experience do you have with Work Order Systems?

+ Less than 6 months

+ At least 6 months, but less than 1 year

+ At least 2 years, but less than 2 years

+ At least 2 years, but less than 3 years

+ At least 3 years or more

05

Do you have at least one year of experience in performing the following tasks? (Check all that apply)

+ Perform field investigations.

+ Meet/speak with customers regarding their concerns relating to street, traffic and drainage assets.

+ Process service requests/work orders via mobile and desktop applications.

+ None of the above

06

Please select the following applications you are proficient in using. (Check all that apply).

+ Lagan/CRIS

+ IMS/Cityworks Desktop

+ Freelance

+ No experience

07

Give an brief example of how you would inspire an unproductive employee.

08

Have you completely and truthfully answered question #9 on the application regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)

+ Yes

+ No

09

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

Required Question